Customer Success Manager – Unit 42
Palo Alto Networks
Cyber SecurityTableau
Director of Client Success
Luxury Presence
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead, mentor, and grow the Client Success Management teams.
- Build and execute a clear strategy for client retention, satisfaction, and account expansion.
- Create scalable playbooks and systems that support rapid company growth.
- Partner with Sales, Product, and Marketing to deliver a seamless client experience from onboarding through renewal.
- Monitor and improve client health metrics, retention rates, and NPS.
- Manage client escalations and ensure timely resolution.
- Provide executive-level insights on client trends, team performance, and retention drivers.
- Champion a culture of ownership, accountability, and continuous improvement.
Requirements
- 10+ years in Client Success, Account Management, or related roles, including at least 3 years leading a large or scaling team.
- Proven track record driving client retention, growth, and satisfaction at a high-growth SaaS or PropTech company.
- Deep understanding of customer health metrics, lifecycle management, and client segmentation.
- Experience with Salesforce or other CRM systems.
- Strong analytical and problem-solving skills — able to turn data into insight and action.
- Exceptional communication and relationship-building abilities.
- Bachelor’s degree in Business, Marketing, or a related field preferred.
Benefits
- Equal Opportunity Employer
- Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client retentionaccount managementcustomer health metricslifecycle managementclient segmentationdata analysisproblem-solving
Soft skills
leadershipmentoringcommunicationrelationship-buildingstrategic thinkingaccountabilitycontinuous improvement
