LuxExperience

Operations

• Exceptional end-to-end client service & follow up
• Resolve all daily order issues, returns, stock discrepancies etc
• Support Personal Shoppers by processing orders, pre-orders and reservations accurately and efficiently
• Act as a proactive, solution-driven point of contact for clients
• Liaise with all relevant departments to resolve issues promptly
• Monitor client responses and adjust client follow-up based on engagement levels
• Create customer profiles in order to offer personalised service
• Look after a Personal Shopper’s customers when on holiday/absent
• Arrange samples and stock for client style suites

Personal Shopping Operations