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About the role
Key responsibilities & impact- Respond to customer enquiries through phone, email, live chat, social media, and other communication channels in a timely and professional manner.
- Provide accurate information on the products, features, troubleshooting, warranty policies, promotions, and services.
- Resolve customer issues efficiently while ensuring a positive customer experience.
- Escalate complex cases to the relevant teams when required and follow through until resolution.
- Support customers with order enquiries, delivery tracking, returns, exchanges, and payment-related matters.
- Coordinate warranty claims, repair requests, and service appointments with authorised service centres and internal stakeholders.
- Follow up on service cases and keep customers informed of progress and resolutions.
- Ensure all after-sales processes are handled in accordance with company policies and service standards.
- Handle customer complaints professionally and effectively, aiming to achieve first-contact resolution whenever possible.
- Identify customer concerns and provide appropriate solutions while maintaining a positive brand image.
- Support service recovery efforts and ensure customer issues are resolved promptly and satisfactorily.
- Gather customer feedback and highlight recurring issues or improvement opportunities.
- Accurately document customer interactions, enquiries, and case details in the CRM system.
- Maintain customer records and ensure all information is updated and complete.
- Process service-related documentation, warranty claims, and administrative tasks accurately.
- Support reporting and tracking of customer service activities and performance metrics.
- Work closely with Retail, Logistics, Service Centres, Technical Support, E-commerce, and Commercial teams to resolve customer issues.
- Support product launches, campaigns, and operational initiatives by providing customer service insights and feedback.
- Assist in identifying process improvements that enhance operational efficiency and customer satisfaction.
Requirements
What you’ll need- Diploma or Degree in Business Administration, Communications, Customer Service, Marketing, or a related field.
- Minimum 1–3 years of experience in customer service, contact centre, retail operations, hospitality, or a related customer-facing role.
- Experience in within the luxury, lifestyle brands, electronics, premium consumer brand, and retail industry is an advantage.
- Excellent verbal and written communication skills in English and Bahasa Malaysia; additional languages are an advantage.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LUXASIA Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1986 💄 Beauty 🛍️ eCommerce 🛒 Retail Beauty
- eCommerce
- Retail LUXASIA is a leading company focusing on beauty and luxury lifestyle products. They specialize in skincare, makeup, fragrances, hair, home, and accessory products. With over 120 trusted brands and a robust presence in Asia Pacific, LUXASIA utilizes an omni-retail concept and full-service eCommerce solutions. The company employs over 2,700 people and is driven by a mission to breathe beauty and live luxury, enabling businesses to effectively enter and grow in the market. Customer Service Executive 🔥 1 hour ago 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 💝 Customer Support 🗣️🇲🇾 Malay Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Respond to customer enquiries through phone, email, live chat, social media, and other communication channels in a timely and professional manner.
- Provide accurate information on the products, features, troubleshooting, warranty policies, promotions, and services.
- Resolve customer issues efficiently while ensuring a positive customer experience.
- Escalate complex cases to the relevant teams when required and follow through until resolution.
- Support customers with order enquiries, delivery tracking, returns, exchanges, and payment-related matters.
- Coordinate warranty claims, repair requests, and service appointments with authorised service centres and internal stakeholders.
- Follow up on service cases and keep customers informed of progress and resolutions.
- Ensure all after-sales processes are handled in accordance with company policies and service standards.
- Handle customer complaints professionally and effectively, aiming to achieve first-contact resolution whenever possible.
- Identify customer concerns and provide appropriate solutions while maintaining a positive brand image.
- Support service recovery efforts and ensure customer issues are resolved promptly and satisfactorily.
- Gather customer feedback and highlight recurring issues or improvement opportunities.
- Accurately document customer interactions, enquiries, and case details in the CRM system.
- Maintain customer records and ensure all information is updated and complete.
- Process service-related documentation, warranty claims, and administrative tasks accurately.
- Support reporting and tracking of customer service activities and performance metrics.
- Work closely with Retail, Logistics, Service Centres, Technical Support, E-commerce, and Commercial teams to resolve customer issues.
- Support product launches, campaigns, and operational initiatives by providing customer service insights and feedback.
- Assist in identifying process improvements that enhance operational efficiency and customer satisfaction. 🎯 Requirements
- Diploma or Degree in Business Administration, Communications, Customer Service, Marketing, or a related field.
- Minimum 1–3 years of experience in customer service, contact centre, retail operations, hospitality, or a related customer-facing role.
- Experience in within the luxury, lifestyle brands, electronics, premium consumer brand, and retail industry is an advantage.
- Excellent verbal and written communication skills in English and Bahasa Malaysia; additional languages are an advantage. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Japanese-Speaking Customer Support Representative 🕒 June 9 Cross Border Talents 201 - 500 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Customer Support Representative providing support in Japanese and English for a leading cryptocurrency trading platform. Join a growing team in Kuala Lumpur, Malaysia. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇯🇵 Japanese Required Japanese-Speaking Customer Support Representative 🕒 June 9 Cross Border Talents 201 - 500 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Customer Support Representative providing support for a leading cryptocurrency trading platform. Engage with customers via live chat and email, ensuring high-quality service. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required 🗣️🇯🇵 Japanese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Hard Skills & Tools
Customer Inquiry ManagementOrder ProcessingWarranty Claims CoordinationService DocumentationPerformance Metrics Tracking
Soft Skills
ProfessionalismPositive AttitudeEffective CommunicationTeam CollaborationCustomer Feedback Gathering
Certifications
Diploma Or Degree In Business AdministrationDiploma Or Degree In CommunicationsDiploma Or Degree In Customer ServiceDiploma Or Degree In Marketing