Retail Manager – Training
LUXASIA
full-time
Posted on:
Location Type: Hybrid
Location: Taguig • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and monitor retail sales performance across assigned doors to achieve monthly and annual sell-out targets.
- Develop and execute retail action plans, promotions, and initiatives in partnership with Marketing and Retail Operations.
- Ensure optimal door productivity by managing manpower allocation, monitoring store KPIs, and identifying areas of improvement.
- Build strong relationships with retail partners and key accounts to strengthen brand presence and maximize opportunities.
- Design and deliver comprehensive training programs covering product knowledge, selling techniques, customer service, and brand values.
- Conduct regular coaching and in-store training visits to ensure Beauty Consultants (BCs) are equipped to deliver excellent customer experiences.
- Collaborate with regional/global brand education teams to localize and roll out training modules and initiatives.
- Monitor and evaluate training effectiveness through KPIs such as sales conversion, service excellence, and mystery shopper results.
- Lead, motivate, and develop a team of Beauty/Fragrance Advisors, Supervisors, and Counter Managers to achieve excellence in performance and behavior.
- Analyze retail and training performance data to provide insights and recommendations to management.
- Partner with Marketing and Supply Chain to ensure smooth execution of launches, promotions, and campaigns.
Requirements
- Bachelor’s degree in Business, Marketing, or related field.
- Minimum 5–7 years of experience in retail, sales, or training roles in the beauty, cosmetics, or luxury industry.
- Strong track record in achieving sales targets and implementing effective training programs.
- Excellent leadership, communication, and presentation skills.
- Strong business acumen and analytical ability.
- Passion for beauty and customer experience.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
retail sales performancemanpower allocationKPI monitoringtraining program developmentsales conversion analysiscustomer service techniquespromotional strategy executiondata analysiscoachingproduct knowledge
Soft skills
leadershipcommunicationpresentationrelationship buildingteam motivationanalytical abilitycustomer experience focuscollaborationproblem-solvingtraining effectiveness evaluation
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Marketing