Assistant Manager, Customer Service

LUXASIA

Assistant Manager supporting customer care operations across multiple markets at LUXASIA. Coordinating order management and helping with SAP S/4HANA implementation.

Posted 6/15/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support the day-to-day management of Customer Care teams across multiple markets to ensure efficient and effective service delivery.
Provide guidance and coaching to team members on order management, returns processing, and customer issue resolution
Monitor team performance against established service KPIs, including order accuracy, response times, and returns/dispute management.
Assist in identifying training needs and support the development of team capabilities.
Handle escalated customer issues and work with relevant stakeholders to achieve timely resolution.
Support the Customer Care workstream during the SAP S/4HANA implementation by representing operational requirements and providing subject matter expertise.
Assist in project delivery including requirements gathering, testing (UAT), data migration validation, training, and go-live support.
Work closely with the Customer Care Manager to support project team, IT, and business stakeholders to align systems with service workflows and customer experience objectives.
Support change management initiatives and help drive user adoption across the customer care team.
Support analysis of service and order management data to identify trends and improvement opportunities.
Work closely with Sales, Supply Chain, Logistics, Finance, and other functions to resolve operational issues and improve customer outcomes.
Contribute to initiatives aimed at improving customer satisfaction, operational efficiency, and service quality.

Requirements

What you’ll need

Bachelor’s Degree in Business Administration, Operations, Supply Chain, or related field.
At least 3-4 years of relevant experience, with people management experience in customer service or order-to-cash operations.
Assisted in transformation activities or ERP system upgrades particularly with SAP
Strong knowledge of order management processes, customer account management, and returns handling.
Excellent communication, people and stakeholder management skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LUXASIA Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1986 💄 Beauty 🛍️ eCommerce 🛒 Retail Beauty
eCommerce
Retail LUXASIA is a leading company focusing on beauty and luxury lifestyle products. They specialize in skincare, makeup, fragrances, hair, home, and accessory products. With over 120 trusted brands and a robust presence in Asia Pacific, LUXASIA utilizes an omni-retail concept and full-service eCommerce solutions. The company employs over 2,700 people and is driven by a mission to breathe beauty and live luxury, enabling businesses to effectively enter and grow in the market. Assistant Manager, Customer Service Job not on LinkedIn 🔥 26 minutes ago 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support the day-to-day management of Customer Care teams across multiple markets to ensure efficient and effective service delivery.
Provide guidance and coaching to team members on order management, returns processing, and customer issue resolution
Monitor team performance against established service KPIs, including order accuracy, response times, and returns/dispute management.
Assist in identifying training needs and support the development of team capabilities.
Handle escalated customer issues and work with relevant stakeholders to achieve timely resolution.
Support the Customer Care workstream during the SAP S/4HANA implementation by representing operational requirements and providing subject matter expertise.
Assist in project delivery including requirements gathering, testing (UAT), data migration validation, training, and go-live support.
Work closely with the Customer Care Manager to support project team, IT, and business stakeholders to align systems with service workflows and customer experience objectives.
Support change management initiatives and help drive user adoption across the customer care team.
Support analysis of service and order management data to identify trends and improvement opportunities.
Work closely with Sales, Supply Chain, Logistics, Finance, and other functions to resolve operational issues and improve customer outcomes.
Contribute to initiatives aimed at improving customer satisfaction, operational efficiency, and service quality. 🎯 Requirements
Bachelor’s Degree in Business Administration, Operations, Supply Chain, or related field.
At least 3-4 years of relevant experience, with people management experience in customer service or order-to-cash operations.
Assisted in transformation activities or ERP system upgrades particularly with SAP
Strong knowledge of order management processes, customer account management, and returns handling.
Excellent communication, people and stakeholder management skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Japanese-Speaking Customer Support Representative 🕒 5 days ago Cross Border Talents 201 - 500 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Customer Support Representative providing support for a leading cryptocurrency trading platform. Engage with customers via live chat and email, ensuring high-quality service. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇯🇵 Japanese Required Japanese-Speaking Customer Support Representative 🕒 5 days ago Cross Border Talents 201 - 500 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Customer Support Representative providing support in Japanese and English for a leading cryptocurrency trading platform. Join a growing team in Kuala Lumpur, Malaysia. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇯🇵 Japanese Required Senior Executive, Customer Experience 🕒 February 26 Funding Societies | Modalku Group 201 - 500 💸 Finance 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Customer-centric teammate driving customer experience operations at Funding Societies | Modalku, a fintech company. Supports investor onboarding and engagement in a dynamic team environment. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟠 Senior 💝 Customer Support Customer Service Executive 🕒 July 29, 2025 Gogoprint 51 - 200 🏪 Marketplace 🛍️ eCommerce 🤝 B2B Website LinkedIn All Job Openings Provide exceptional customer service for clients in Malaysia & Singapore at Gogoprint. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

order managementreturns processingcustomer issue resolutionservice KPIsdata migration validationUATproject deliveryrequirements gatheringSAP S/4HANAcustomer satisfaction

Soft Skills

coachingteam managementcommunicationstakeholder managementchange managementproblem-solvinganalytical skillstraining developmentcollaborationcustomer focus