E-Commerce Customer Service Executive

LUXASIA

E-Commerce Customer Service Executive role providing customer support for luxury beauty brands. Responsibilities include chat support, order assistance, and maintaining product knowledge.

Posted 5/3/2026contractBangkok • 🇹🇭 ThailandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to E-commerce Customer Service chats
Provide real-time response to customer’s inquiries and concerns and ensure the brand provides the highest level of customer service, propose additional products to customers as deemed appropriate.
Assist in addressing customer’s order concerns and liaise with respective teams until concern is closed
Report customer concerns to the marketplaces as needed
Remain up-to-date with brand campaigns, product catalogue, promo offers, and category trends.
Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns, among others

Requirements

What you’ll need

Strong communication and writing skills.
English literacy especially in writing
Good coordination and project management, and problem solving skills
Process attention to detail, beauty product knowledge
Quick learner with the ability to absorb extensive information on brand’s products and product offerings
Ability to multi-task, prioritize and manage time effectively

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LUXASIA Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1986 💄 Beauty 🛍️ eCommerce 🛒 Retail Beauty
eCommerce
Retail LUXASIA is a leading company focusing on beauty and luxury lifestyle products. They specialize in skincare, makeup, fragrances, hair, home, and accessory products. With over 120 trusted brands and a robust presence in Asia Pacific, LUXASIA utilizes an omni-retail concept and full-service eCommerce solutions. The company employs over 2,700 people and is driven by a mission to breathe beauty and live luxury, enabling businesses to effectively enter and grow in the market. E-Commerce Customer Service Executive 🔥 1 hour ago 🏢🏡 Bangkok – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🛍️ E-commerce Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to E-commerce Customer Service chats
Provide real-time response to customer’s inquiries and concerns and ensure the brand provides the highest level of customer service, propose additional products to customers as deemed appropriate.
Assist in addressing customer’s order concerns and liaise with respective teams until concern is closed
Report customer concerns to the marketplaces as needed
Remain up-to-date with brand campaigns, product catalogue, promo offers, and category trends.
Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns, among others 🎯 Requirements
Strong communication and writing skills.
English literacy especially in writing
Good coordination and project management, and problem solving skills
Process attention to detail, beauty product knowledge
Quick learner with the ability to absorb extensive information on brand’s products and product offerings
Ability to multi-task, prioritize and manage time effectively Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

communication skillswriting skillscoordination skillsproject managementproblem solving skillsattention to detailquick learnermulti-taskingprioritizationtime management