Trainer, Sales Supervisor
LUXASIA
full-time
Posted on:
Location Type: Hybrid
Location: Bangkok • Thailand
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About the role
- Develop and execute a structured training calendar aligned with product launches and marketing campaigns.
- Conduct onboarding and ongoing product training for all new hires and existing frontline teams, focusing on product features, brewing techniques, and customer engagement.
- Deliver both classroom-style and on-ground in-store coaching, ensuring training aligns with brand standards.
- Assess and enhance staff selling skills, product knowledge, and overall performance through regular coaching and training checklists.
- Continuously monitor and evaluate training effectiveness, providing recommendations for improvement.
- Create, maintain, and update training materials and modules, including videos, manuals, and product guides.
- Compile and submit training reports and evaluation results to local and regional stakeholders.
- Oversee grooming standards and uniform guidelines to ensure brand-consistent representation at all retail points.
- Support with retail staff performance assessments and development planning.
Requirements
- Minimum 4–5 years of training experience in retail, appliances, FMCG, or consumer electronics; experience with coffee or kitchen appliances is a strong plus.
- Strong presentation, coaching, and communication skills.
- Candidates must have prior barista experience.
- Passionate about coffee, with a genuine interest in sharing product knowledge and barista-style techniques.
- Experience in training content development and facilitation.
- Proficient in Microsoft Office; experience with e-learning platforms is a plus.
Benefits
- Bonus
- Provident Fund
- Group Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training experienceproduct knowledgecoachingcontent developmentfacilitationbarista techniquesbrewing techniquesperformance assessmenttraining materials developmentevaluation
Soft Skills
presentation skillscommunication skillsinterpersonal skillspassion for coffeecustomer engagementteam developmentorganizational skillscoaching skillsadaptabilityattention to detail