Patient Onboarding Associate – Call Center

Luna Physical Therapy

Onboarding Associate serving as the first point of contact for patients at Luna Physical Therapy. Scheduling appointments and ensuring exceptional customer service for new and existing patients.

Posted 5/14/2026part-timeRemote • Alabama, Florida, Idaho, Kentucky, Mississippi, Missouri, Montana, New Jersey, Ohio, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Manage the registration, scheduling, and rescheduling processes for new and existing patients.
Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
Receive, screen, and coordinate telephone calls from healthcare providers.
Proactively make outbound calls and send emails to patient leads.

Requirements

What you’ll need

Office Admin experience, 1 year required
Demonstrates a high level of customer service and interpersonal communication skills
Call/Contact center or other high call volume experience, 1 year preferred
Proficient with Google Suite
Highly detail-oriented
Ability to multi-task in a fast-paced work environment
High School Diploma or equivalent
Must be able to work in the US without restriction
Must be able to work both days of the weekend
Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
Please Note:
While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
For TN residents Only- To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.

Benefits

Comp & perks

Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
A fun collaborative and supportive work environment with a fast-growing, innovative company.
Realistic growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Office Admin experienceCall/Contact center experienceRecord managementPatient information communicationSchedulingMulti-tasking

Soft Skills

Customer serviceInterpersonal communicationDetail-orientedProactive communicationAbility to work in a fast-paced environment

Certifications

High School Diploma or equivalent