Luna Physical Therapy

Therapist Enablement Associate III

Luna Physical Therapy

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $22 - $26 per hour

About the role

  • Support regional performance initiatives under the direction of the Regional TAM by identifying opportunities to improve therapist utilization, fill rate, and capacity
  • Analyze therapist activity trends and performance data to diagnose and escalate root causes of underutilization, disengagement, or participation gaps
  • Monitor early indicators of therapist disengagement and support targeted outreach efforts to improve therapist engagement, reactivation, and retention in coordination with the Regional TAM
  • Support therapist behavior change through consultative communication, reinforcing best practices in scheduling, documentation, patient experience, and platform utilization
  • Surface actionable insights on therapist sentiment, operational friction, and regional trends, sharing recommendations with the TAM and relevant cross-functional partners
  • Communicate regularly with therapists via phone, email, text, and in-app messaging to support a positive experience, participation alignment, and regional initiatives
  • Collaborate cross-functionally (Onboarding, Operations, Product, Support) to resolve systemic blockers impacting therapist participation and marketplace efficiency
  • Maintain high data integrity across therapist lifecycle tracking and use data to inform decisions and measure outcomes
  • Contribute to continuous process improvement by identifying inefficiencies, proposing solutions, and influencing scalable changes across workflows

Requirements

  • 2+ years of experience as a Physical Therapist or Physical Therapist Assistant strongly preferred; clinical data background is a bonus.
  • Strong organizational and prioritization skills with the ability to manage multiple operational workflows simultaneously
  • Demonstrated adaptability and problem-solving skills
  • Excellent verbal and written communication skills.
  • Detail and goal-oriented.
  • Proficient in G-Suite (google docs, google sheets).
  • Coachability, interest in implementing feedback and dedication to improvement of your craft.
  • Proven ability to collaborate effectively with cross-functional teams
Benefits
  • Up to $4k annual bonus!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysistherapist utilizationperformance data analysisbehavior change supportprocess improvementclinical data background
Soft Skills
organizational skillsprioritization skillsadaptabilityproblem-solving skillsverbal communicationwritten communicationdetail-orientedgoal-orientedcollaboration
Certifications
Physical TherapistPhysical Therapist Assistant