Luna Physical Therapy

Bilingual Patient Onboarding Associate – Call Center, Part Time

Luna Physical Therapy

part-time

Posted on:

Location Type: Remote

Location: Florida • Idaho • United States

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Salary

💰 $17 per hour

About the role

  • Manage the registration, scheduling, and rescheduling processes for new and existing patients.
  • Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
  • Receive, screen, and coordinate telephone calls from healthcare providers.
  • Proactively make outbound calls and send emails to patient leads.
  • Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations.

Requirements

  • Office Admin experience, 1 year required
  • Demonstrates a high level of customer service and interpersonal communication skills
  • Call/Contact center or other high call volume experience, 1 year preferred
  • Proficient with Google Suite
  • Highly detail-oriented
  • Ability to multi-task in a fast-paced work environment
  • High School Diploma or equivalent
  • Must be able to work in the US without restriction
  • Fluent in both English and Spanish
  • Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
  • Please Note: While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time. We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process. To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.
Benefits
  • Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
  • A fun collaborative and supportive work environment with a fast-growing, innovative company.
  • Realistic growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Office Admin experienceCall/Contact center experienceBilingual supportDetail-orientedMulti-tasking
Soft Skills
Customer serviceInterpersonal communication
Certifications
High School Diploma