Luna Physical Therapy

Bilingual Patient Success Associate – Call Center, Part-Time – English/Spanish

Luna Physical Therapy

part-time

Posted on:

Location Type: Remote

Location: Alabama • Florida • United States

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Salary

💰 $17 per hour

About the role

  • Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations.
  • Provide patient support for scheduling, reschedules, and cancellations.
  • Process medical record requests accurately and efficiently.
  • Manage care plan adjustments, including transfers or patient loss coordination.
  • Navigate multiple systems to update records and communication preferences.
  • Collaborate with therapists and internal teams to resolve patient escalations.
  • Deliver clear, empathetic communication and excellent service.
  • Use ticketing tools to escalate complex issues appropriately.
  • Maintain compliance, accuracy, and detailed documentation in all interactions.

Requirements

  • Fluency in English and Spanish (required).
  • High school diploma or equivalent.
  • 0–1 year of experience in customer service, healthcare, or administrative roles (healthcare experience preferred).
  • Excellent written and verbal communication skills.
  • Strong attention to detail and organizational ability.
  • Comfort working in a fast-paced, metrics-driven remote environment.
  • Previous experience with high volume call handling.
  • Empathetic, reliable, and team-oriented mindset.
  • Availability to work part-time, consistently within assigned hours.
Benefits
  • Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
  • A fun collaborative and supportive work environment with a fast-growing, innovative company.
  • Realistic growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bilingual supportmedical record processingcare plan managementticketing toolsdocumentation accuracy
Soft Skills
empathycommunicationattention to detailorganizational abilityteam-oriented mindset
Certifications
high school diploma