Luna Physical Therapy

Senior Product Manager

Luna Physical Therapy

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $140,000 - $150,000 per year

Job Level

Senior

About the role

  • Manage Luna’s Platform and Web applications that support scheduling, billing / claims processing, and other operational workflows.
  • Identify, plan, and shepherd the release of new features and enhancements with a focus on scale, reliability, and support for new customer experiences.
  • Conduct ongoing user research, including interviews and usability testing. Define and track success metrics such as workflow automation, cost optimization, and feature effectiveness to measure impact and guide prioritization.
  • Closely support Engineering by clearly communicating requirements and product decisions, monitor the status of in-progress development, engage in Quality Assurance processes, and partner with the Engineering Manager in sprint planning, execution, and reviews.
  • Partner with Engineering to enhance APIs, data models, and shared services that support multiple applications and enable consistent, scalable development across teams.

Requirements

  • Bachelor’s degree preferred, or additional experience in lieu of a degree
  • 5-8 years of professional working experience
  • 4+ years of experience within a product management function, with a focus on platforms and Web applications
  • Strong understanding of platform architecture, data integrations, and service design principles, with the ability to translate technical complexity into user and business value.
  • Previous experience in Engineering or Customer Success preferred.​​
  • Digital / two-sided marketplace and B2C experience strongly preferred.
  • Experience working closely with Design and Engineering teams to ensure efficient planning and effective execution of new features and functionality.
  • Excellent written and verbal communication skills with the ability to interact and empathize across technical and non-technical teams.
  • Excellent organizational, analytical, and problem-solving skills.
  • Ability to quickly adapt within a fast-paced high-growth environment with new systems, software, and processes. This position and company emphasizes fast turnarounds, knowing an improvement is just a release away.
  • Take ownership and joy in working on projects to successful completion involving a wide variety of challenges, users, technologies, and systems.
  • Enjoy working with a diverse group of people with different expertise, including Design, Engineering, Clinical, Billing, and Success teams.
  • A learning mindset, regardless of level or experience
  • **90-Day Expectations**
  • - Independently writing and shepherding product plans through the review process.
  • - Have delivered multiple new features or enhancements.
  • - Managing your products’ backlogs through stakeholder engagement and curation in support of roadmapping, establishing and revising product documentation, supporting Engineering’s execution of your product plans, and participating in the team’s quarterly goals.
  • - Build foundational understanding of Luna’s data architecture and cross-system dependencies that influence your product areas.
  • **Travel **
  • - Some travel may be required in support of the position, particularly to spend time with internal users and teams for planning, research, and testing purposes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementplatform architecturedata integrationsservice design principlesworkflow automationcost optimizationfeature effectivenessquality assuranceAPI enhancementdata modeling
Soft skills
written communicationverbal communicationorganizational skillsanalytical skillsproblem-solving skillsadaptabilityownershipcollaborationempathylearning mindset