NOC Engineer I – Outage Management

Lumos

NOC Engineer monitoring Lumos’s 100% fiber-optic broadband network and coordinating outage resolution. Troubleshooting IP, Transport, Voice, GPON, and core network issues on the overnight 3rd shift.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in network operations, including troubleshooting and support for Ethernet, TCP/IP, and various routing technologies. Proficient in coordinating outages and providing analytical support during root cause analysis while maintaining effective communication across teams.

Highest-signal resume keywords

Network Operations ExperienceEthernet and TCP/IP NetworkingMPLS, Layer 2 and Layer 3 SupportCisco, Ciena, and Nokia PlatformsAnalytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ethernet NetworkingTCP/IP NetworkingMPLS SupportLayer 2 and Layer 3 NetworkingGPON and XGS-PON TechnologiesRouting Protocols (BGP, OSPF, EIGRP)Digital Cross-Connect SystemsTDM, SONET, CWDM, DWDMNetwork TroubleshootingRoot Cause Analysis

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAnalytical SkillsAttention to DetailCollaboration Skills

Tools & Technologies

Cisco Routing PlatformsCiena Routing PlatformsNokia Routing PlatformsTL1 ProvisioningCLI-Based Provisioning

Industry Keywords

NOC SupportChange Management24/7 Operational ScheduleFast-Paced EnvironmentTechnical Support

Tech Stack

Tools & technologies

SwitchingTCP/IP

About the role

Key responsibilities & impact

Provides comprehensive support across Lumos Core and Access Broadband Network, including IP, Transport, and Voice platforms.
Monitors network health and impacted systems.
Coordinates network outages with Voice, Video, IP, Transport, OSP, and Local Operations teams.
Performs event notifications for internal teams, leadership, and external customers.
Creates and escalates third-party tickets for offnet outages.
Supports outage isolation, troubleshooting, and identification of chronic network issues.
Diagnoses and resolves escalated network performance problems.
Provides technical and analytical support during root cause analysis and assists with action plan development.
Works customer and network trouble tickets to restore service and resolve faults.
Supports NOC team members during critical outages across Voice, Transport, IP, and Broadband networks.
Supports Change Management activities when needed.
Completes additional duties and project assignments provided by NOC leadership.

Requirements

What you’ll need

High school diploma required; an Associate or Bachelor’s degree preferred.
2–4+ years of professional network operations experience or five or more years of related engineering or technical experience.
Strong understanding of Ethernet and TCP/IP networking.
Working knowledge of IEEE and ITU standards for FTTH and GPON technologies.
Ability to troubleshoot Access and Core engineering environments.
Ability to support MPLS, Layer 2 and Layer 3 private networks, GPON and XGS-PON networks, and multiprotocol routing technologies.
Familiarity with the OSI model and routing/transmission protocols including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.
Knowledge of digital cross-connect systems, multiplexing systems, and TL1- or CLI-based provisioning.
Working knowledge of TDM, SONET, CWDM, DWDM, OTN, ROADM, and protection or switching methodologies.
Experience with Cisco, Ciena, and Nokia routing platforms.
Ability to support software or hardware upgrades across broadband access and core equipment.
Strong written and verbal communication skills.
Strong analytical and problem-solving skills with high attention to detail and accuracy.
Ability to prioritize work in a fast-paced environment and collaborate across technical teams.
Ability to work independently with sound judgment and initiative.
Ability to work a 24/7 operational schedule, including nights and weekends; this position operates on the 3rd shift, 11 pm to 7 am.
Applicants must be at least eighteen (18) years of age at the time of application.

Benefits

Comp & perks

Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life’s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.