Senior Benefits Analyst

Lumos

Senior Benefits Analyst supporting Lumos Fiber's employee benefits programs and ensuring compliance while enhancing employee experience. Collaborating with HR leadership and vendors in a fast-paced environment.

Posted 5/19/2026full-timeRemote • North Carolina, South Carolina, Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Administer and support employee benefit programs including medical, dental, vision, life insurance, disability, 401(k), FSA/HSA, wellness, and leave programs.
Serve as the primary point of contact for employee benefit questions and provide timely resolution for complex benefits-related issues.
Support employees regarding eligibility, enrollments, claims issues, leave questions, retirement plan inquiries, benefits changes, and escalations.
Partner with HR leadership and external vendors to manage open enrollment, employee communications, plan renewals, and ongoing program administration.
Create clear and engaging benefits communications and educational materials to support employee understanding and engagement.
Monitor and ensure compliance with ERISA, ACA, COBRA, HIPAA, FMLA, and other applicable federal and state regulations.
Conduct audits and reconcile benefits billing, enrollment data, and carrier invoices to ensure accuracy across HRIS, payroll, and vendor systems.
Manage and process all benefits-related invoices including carrier billing reconciliation, invoice audits, payment coordination, enrollment verification, and discrepancy resolution.
Analyze benefits utilization, financial trends, and market data to support strategic recommendations and continuous program improvement.
Evaluate current benefits offerings and recommend enhancements based on employee feedback, market trends, competitive benchmarking, and cost analysis.
Create reports, dashboards, and presentations to support leadership decision-making and benefits strategy discussions.
Support HRIS and payroll integrations related to benefits administration and identify opportunities for process improvement and automation.

Requirements

What you’ll need

5+ years of progressive experience in benefits administration, benefits analysis, or related HR functions.
Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field preferred.
Experience supporting employee benefits programs in a high-growth or fast-paced environment preferred.
Working knowledge of federal and state benefits regulations and compliance requirements.
Experience in the fiber, telecom, or technology industry preferred.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits administrationbenefits analysiscompliance monitoringauditingdata reconciliationfinancial analysisreport creationdashboard creationprocess improvementemployee communications

Soft Skills

problem-solvingcommunicationcollaborationorganizational skillsstrategic thinkingattention to detailcustomer serviceanalytical skillsleadershipengagement