Network Operations

• Coordinates response on network outages with Voice, Video, IP, Transport, OSP Construction, and local Operations Engineers to ensure quick and thorough resolution.
• Performs event notifications to internal and external customers and Lumos leadership.
• Assists with third party ticket creation for off-net outages and escalations.
• Assists with network outage isolation and troubleshooting.
• Identifies chronic network issues and supports the team effort to resolve them.
• Identifies, diagnoses, and resoles problems affecting network performance escalations.
• Provides technical and analytical support to determine the root cause of network problems and implement action plans to resolve potential or active issues that affect the network.
• Triages and works tickets to find solutions that correct customer network issues and faults.
• Supports NOC colleagues during critical outages.
• Assists to Voice, Transport, IP, Broadband engineers Change Management teams.
• Performs other duties as assigned, including departmental and cross-functional projects.

Network Operations Center Engineer

Senior Manager, Network Operations

Network Operations Manager

NOC Engineer

Junior Network Operations Engineer

Program Manager – Network Operations