Sr. Network Engineer
MSM Inc.
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Network Operations Center Engineer
Lumos
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Coordinates response on network outages with Voice, Video, IP, Transport, OSP Construction, and local Operations Engineers to ensure quick and thorough resolution.
- Performs event notifications to internal and external customers and Lumos leadership.
- Assists with third party ticket creation for off-net outages and escalations.
- Assists with network outage isolation and troubleshooting.
- Identifies chronic network issues and supports the team effort to resolve them.
- Identifies, diagnoses, and resoles problems affecting network performance escalations.
- Provides technical and analytical support to determine the root cause of network problems and implement action plans to resolve potential or active issues that affect the network.
- Triages and works tickets to find solutions that correct customer network issues and faults.
- Supports NOC colleagues during critical outages.
- Assists to Voice, Transport, IP, Broadband engineers Change Management teams.
- Performs other duties as assigned, including departmental and cross-functional projects.
Requirements
- 2-5 years’ professional experience in a NOC environment at a telecommunications provider required.
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Vendor Certifications preferred: Salesforce; VC4; Power BI; Cisco: CCNA, 5501/9903/55A2/NX9K/NX5K; Ciena 5142/5160; Calix E7; Zhone/MXK/MALC, ASR-1006/9001/9006/9010/9903; Adtran TA5k.
- Proactive, independent, and ability to take initiative to keep on-task and on-target.
- Proficiency with Fiber Broadband and IP Network Technologies.
- Excellent interpersonal skills, as well as written and verbal communication skills.
- Exceptional customer service skills – demonstrated ability to work with an incredibly wide variety of teams, internal and external customers, internal and external service providers.
- Able to multi-task effectively and keep production on-track after outages are resolved.
- Strong Analytical Skills: the ability to gather and record data from a variety of sources and report on it.
