Manager

• Lead the contract renewal process from initial reach out through confirmation for assigned accounts.
• Secure renewals on time while identifying opportunities for account growth (upsell/cross-sell).
• Negotiate renewal terms balancing company and customer goals.
• Respond to contract questions, requests, and escalations; provide creative solutions to secure renewals.
• Manage handoffs to Account Managers and support seamless transitions for clients.
• Maintain product and vertical knowledge; cultivate industry awareness for assigned clients.
• Nurture long-term customer commitments and proactively engage to minimize churn.
• Collaborate closely with Success, Sales, and other internal teams to retain customers and support account growth.
• Contribute to process improvements and support team goals to drive company success.

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