Senior Field Service Technician II

Lumiplan

Senior Field Service Technician II at Luminator supporting installation, maintenance, and troubleshooting of products. Expert service across diverse locations while ensuring customer satisfaction and safety.

Posted 7/29/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in maintaining and troubleshooting Luminator hardware and software, providing on-site training and support, and fostering strong customer relationships. Proficient in documenting service work and adhering to service contracts while effectively managing time and priorities.

Highest-signal resume keywords

Field Service ExperienceTechnical TroubleshootingCustomer Service Best PracticesMicrosoft Excel ProficiencyOSHA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical KnowledgeTroubleshootingPreventive MaintenanceCorrective MaintenanceDocumentation

Soft Skills

Organizational SkillsTime ManagementAdaptabilityMentoringCustomer Relationship Management

Tools & Technologies

Microsoft Office Applications

Certifications & Qualifications

OSHA CertificationValid Driver's License

Industry Keywords

Subject Matter ExpertService ContractsField ServiceElectronics Programs

About the role

Key responsibilities & impact

Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software and handle customer questions about the state of the system.
Implement and install new equipment on site with customers, providing them on-site training and support.
Sustain proficiency in all products and services that the company offers.
Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
Diagnose errors or technical problems and determine proper solutions on equipment.
Accurately document the work that is performed at a customer facility.
Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.

Requirements

What you’ll need

5+ years prior field service experience in supporting technical or engineering services or Military experience in electronics programs may be considered equivalent to this typical qualification.
High School Diploma or equivalent required.
Valid driver's license with a clean driving record; OSHA certification/training preferred.
Technical knowledge: Microsoft Excel; proficiency with other Microsoft Office applications is also helpful.
Strong organizational, time management, and prioritization skills.
Ability to adapt to changing priorities and perform effectively in a fast-paced environment.
Proven ability to mentor, train, and support technicians in resolving technical issues.
Knowledge of service contracts and customer service best practices.

Benefits

Comp & perks

Competitive compensation with career growth potential.
Generous time off: Vacation and wellness time, 10 company holidays, and 2 floating days.
Educational Assistance Program: Robust reimbursement program for professional growth.
Health and wellness: Medical, dental, and vision coverage plus 401k matching.
Benefits Effective Day One!