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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
field service experiencetroubleshootingpreventive maintenancecorrective maintenancetechnical problem diagnosisequipment installationcustomer trainingtechnical documentationprocess improvementreading product prints
Soft Skills
customer focusorganizationtime managementcommunicationadaptabilityteam collaborationrelationship buildingself-starterurgencytraining ability
Tools & Technologies
Microsoft OfficeWordExcelPowerPointfield systemssafety guidelinesequipment protocolservice contractsOSHA standardsLuminator products
Certifications & Qualifications
High School diplomavalid Driver Licenseclean DMV recordOSHA trainingvalid US passport
Industry Keywords
Subject Matter Expertcustomer servicetechnical supportinstallation standardsequipment operational standardsplant management3rd party vendorstechnical staff developmentmilitary electronics programsservice operations
About the role
Key responsibilities & impact- Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software and handle customer questions about the state of the system.
- Implement and assist with install of new equipment on site with customers, providing them on-site training and support.
- Sustain proficiency in all products and services that the company offers. This includes staying current with installations standard methodologies, equipment protocol, and safety guidelines.
- Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
- Diagnose errors or technical problems and determine proper solutions on equipment.
- Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
- Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.
- Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Luminator personnel in support of service operations.
- Will advance training content for the Luminator products and systems, supporting technical staff development.
- Develop and provide hands-on training courses at operations as required, specific to the equipment types and local needs.
- Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems.
- Accurately document the work that is performed at a customer. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
- Review product prints and specifications.
- When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
- Work with site management to review and ensure the product(s) are installed to specifications.
- Coordinate work with other groups to ensure meeting commitments.
- Document processes.
- Operate vehicles in a safe manner and use field systems appropriately.
- Follow all company’s filed procedures and protocols.
- Cooperate with technical team and share information across the organization.
- Identify Opportunities for Process Improvement.
- Build positive relationships with customers.
- Perform all other duties as assigned by management in a professional and efficiently.
Requirements
What you’ll need- High School diploma required.
- Minimum 4+ years prior field service experience in supporting technical or engineering services or Military experience in electronics programs may be considered equivalent to this typical qualification.
- Proficiency with other Microsoft Office applications is required, including but not limited to Word, Excel, and Power Point.
- Clean DMV record and valid Driver License.
- OSHA training a plus.
- Exceptional organization and time management skills.
- Driven, self-starter with a sense of urgency and customer focus.
- Ability to adjust to changing priorities, and at times work under pressure.
- Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies.
- Demonstrated knowledge of service contracts.
- Demonstrated ability to show and or train a co-worker on a technical problem or issue.
- MUST HAVE VALID US PASSPORT.
Benefits
Comp & perks- Competitive compensation with career growth potential.
- Generous time off: Vacation and wellness time, 10 company holidays +2 floating holidays.
- Educational Assistance Program: Robust reimbursement program for professional growth.
- Health and wellness: Medical, dental, and vision coverage plus 401k matching.
- Benefits Effective Day One!