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About the role
Key responsibilities & impact- Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software and handle customer questions about the state of the system.
- Implement and assist with install of new equipment on site with customers, providing them on-site training and support.
- Sustain proficiency in all products and services that the company offers. This includes staying current with installations standard methodologies, equipment protocol, and safety guidelines.
- Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
- Diagnose errors or technical problems and determine proper solutions on equipment.
- Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
- Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.
- Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Luminator personnel in support of service operations.
- Will advance training content for the Luminator products and systems, supporting technical staff development.
- Develop and provide hands-on training courses at operations as required, specific to the equipment types and local needs.
- Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems.
- Accurately document the work that is performed at a customer. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
- Review product prints and specifications.
- When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
- Work with site management to review and ensure the product(s) are installed to specifications.
- Coordinate work with other groups to ensure meeting commitments.
- Document processes.
- Operate vehicles in a safe manner and use field systems appropriately.
- Follow all company’s filed procedures and protocols.
- Cooperate with technical team and share information across the organization.
- Identify Opportunities for Process Improvement.
- Build positive relationships with customers.
- Perform all other duties as assigned by management in a professional and efficiently.
Requirements
What you’ll need- High School diploma required.
- Minimum 4+ years prior field service experience in supporting technical or engineering services or Military experience in electronics programs may be considered equivalent to this typical qualification.
- Proficiency with other Microsoft Office applications is required, including but not limited to Word, Excel, and Power Point.
- Clean DMV record and valid Driver License.
- OSHA training a plus.
- Exceptional organization and time management skills.
- Driven, self-starter with a sense of urgency and customer focus.
- Ability to adjust to changing priorities, and at times work under pressure.
- Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies.
- Demonstrated knowledge of service contracts.
- Demonstrated ability to show and or train a co-worker on a technical problem or issue.
- MUST HAVE VALID US PASSPORT.
Benefits
Comp & perks- Competitive compensation with career growth potential.
- Generous time off: Vacation and wellness time, 10 company holidays +2 floating holidays.
- Educational Assistance Program: Robust reimbursement program for professional growth.
- Health and wellness: Medical, dental, and vision coverage plus 401k matching.
- Benefits Effective Day One!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
field service experiencetroubleshootingpreventive maintenancecorrective maintenancetechnical problem diagnosisequipment installationcustomer trainingtechnical documentationprocess improvementreading product prints
Soft Skills
customer focusorganizationtime managementcommunicationadaptabilityteam collaborationrelationship buildingself-starterurgencytraining ability
Certifications
High School diplomavalid Driver Licenseclean DMV recordOSHA trainingvalid US passport