Customer Success Manager
Luminovo
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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Salary
💰 $90,000 - $170,300 per year
About the role
- Proactively manage your portfolio for maximum product value
- Facilitate seamless onboarding experiences for new customers
- Collect and share data for understanding user needs and pain points
- Assist product and engineering teams with software testing and feedback
- Negotiate contract renewals and drive expansion/upsell of contracts
- Deepen knowledge of product, industry, and customer success best practices
- Embrace AI and modern tools to enhance productivity and efficiency
Requirements
- Passionate about Customer Success and B2B SaaS
- Motivated to dive deep into complex software
- Industry knowledge is a major advantage
- Fluency in English is a must; Spanish and French fluency are a huge plus
Benefits
- Psychological safety and honest feedback
- Routine 1:1s and retrospectives
- Professional development encouragement without fixed budgets
- Flexible working environment (fully-remote, hybrid, on-site in Munich)
- Contribution to childcare costs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
proactive managementcustomer successnegotiationdata collectionsoftware testingfeedbackonboardingunderstanding user needsdriving expansionupselling