IT Support Analyst

Luminate Bank

IT Support Analyst responsible for day-to-day technical support and hardware management at Luminate Bank. Collaborating with teams to resolve issues and maintain system functionality.

Posted 7/29/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Support and Desktop Support, with a strong focus on troubleshooting hardware and software issues across various operating systems, particularly Windows. Proficient in Microsoft 365 and ITIL best practices, with the ability to effectively communicate technical information to non-technical users.

Highest-signal resume keywords

Technical SupportDesktop SupportMicrosoft 365Hardware TroubleshootingITIL Framework

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operating SystemsWindowsMicrosoft 365Hardware TroubleshootingNetwork ConceptsPrinter SupportAudio & Video SupportTechnical DocumentationHelpdesk TicketingEnd-User Training

Soft Skills

Problem-SolvingCommunication

Tools & Technologies

IntuneEntra IDExchangeOffice 365

Certifications & Qualifications

Microsoft CertificationCompTIA CertificationCisco Certification

Industry Keywords

IT SupportIT HelpdeskTechnical SupportDesktop SupportITIL Best Practices

About the role

Key responsibilities & impact

The IT Support Analyst provides day-to-day support to the business.
Researching, trouble shooting, and identifying solutions to resolve issues on both OS & Hardware.
Maintain accurate inventory records and ensure appropriate stock levels of IT equipment and peripherals.
Building and deploying end user hardware; from phones to laptops and peripherals.
Assist with onboarding & offboarding duties, including end-user training.
Troubleshoot and complete helpdesk tickets and properly escalate unresolved issues in a timely manner to appropriate internal teams (e.g., Security/Encompass/Infrastructure teams).
Document technical knowledge in the form of notes and manuals.
Additional responsibilities as assigned.

Requirements

What you’ll need

A minimum of 3 years of experience with various operating systems; Windows preferred
A minimum of 3 years of experience with Microsoft 365 (i.e., Intune, Entra ID, Exchange, etc.)
Technical Support, Desktop Support, or IT Helpdesk: 3-5 years (preferred)
High School Diploma or equivalent
Hands-on experience in hardware troubleshooting skills and call vendor for replacement.
Knowledge of Microsoft Office Products (Office 365).
Knowledge of Network concepts (VLANs, VPN, LAN, WAN & Wi-Fi)
Experience with printer support and troubleshooting.
Conference room audio & video support.
Knowledge of ITIL framework and best practices.
Ability to diagnose and troubleshoot technical issues.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal to non-technical staff.
Certification in Microsoft, CompTIA, or Cisco is a plus.
Previous work experience in Technical Support, Desktop Support, IT Help Desk Technician, or similar role.

Benefits

Comp & perks

Competitive compensation reliant on ability and experience
Excellent benefits package including health, pre tax HSA, FSA accounts and dental & vision
Life and AD&D Insurance, as well as additional voluntary benefit possibilities
401K with robust company match
Flexible PTO program
Earned Sick & Safe Time (ESST)
The opportunity to work for the Midwest’s fastest growing bank