Branch Operations Manager

Luminate Bank

Mortgage Branch Operations Manager responsible for overseeing operations and compliance at Luminate Bank branch. Leading team to ensure efficiency, performance, and exceptional client experience.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the day-to-day operations of the mortgage branch to ensure efficiency, accuracy, and compliance.
Supervise, train, and support branch staff, including processors, loan officers, and administrative personnel.
Monitor pipeline activity and workflow to ensure timely loan processing and closings.
Oversee compliance with NMLS requirements, state/federal lending regulations, and company policies.
Partner with corporate operations, underwriting, and compliance teams to resolve issues and improve processes.
Ensure customer service standards are consistently met by handling escalated client concerns promptly and professionally.
Prepare and analyze branch performance reports, identifying areas for improvement.
Implement and monitor internal controls, audits, and risk management practices.
Support branch manager and loan officers with recruiting, onboarding, and training initiatives.
Drive continuous process improvements to streamline branch operations and enhance customer/employee satisfaction.

Requirements

What you’ll need

Bachelor’s degree in business, finance, or related field preferred; equivalent mortgage industry experience may be considered.
5+ years of mortgage industry experience, with at least 2 years in branch operations or management.
Strong knowledge of mortgage products, processing, underwriting, compliance, and closing.
Familiarity with LOS (Loan Origination Systems) and mortgage technology platforms.
Proven leadership and people management skills.
Excellent communication, organizational, and problem-solving abilities.
Ability to thrive in a fast-paced, regulatory-driven environment.

Benefits

Comp & perks

Competitive compensation reliant on ability and experience
Excellent benefits package including health, pre tax HSA, FSA accounts and dental & vision
Life and AD&D Insurance, as well as additional voluntary benefit possibilities
401K with robust company match
Flexible PTO program
Earned Sick & Safe Time (ESST)
The opportunity to work for the Midwest’s fastest growing lender

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage productsprocessingunderwritingcomplianceclosingrisk managementinternal controlsperformance analysispipeline monitoringloan processing

Soft Skills

leadershippeople managementcommunicationorganizationalproblem-solvingcustomer servicetrainingsupportescalation handlingprocess improvement

Certifications

NMLS compliance