Mid-Level Support Analyst, Spanish Speaker
CI&T
Job Level
JuniorMid-Level
About the role
- Ensure customers achieve success from the outset through collaboration throughout the onboarding process.
- Onboard and implement Luminance's Legal-Grade AI technology for enterprise customers.
- Work closely with the Customer Success Manager to integrate the product into customers' contract management processes.
- Collaborate with diverse in-house legal teams across 60+ countries to support seamless integration and adoption.
- Manage multiple onboarding projects and deliverables, ensuring timely and accurate implementation.
Requirements
- Understanding of contract law including negotiating commercial agreements.
- High attention to detail.
- Project management skills and ability to manage multiple projects at one given time.
- Ability to work effectively both independently and as part of a team.
- Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience.
- Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement.
- Comfortable with learning and utilizing new software and technology efficiently. Enthusiastic about the intersection of legal services and emerging AI technologies.
- Undergraduate degree at a 2:1 level, or equivalent in a relevant field.
- Legal experience considered favourably, for example 2+ years paralegal experience or in a legal support role, with the ability to understand legal contracts, negotiation positions and processes.
- Familiarity with contract management and legal technology is a plus.
