Lumin Digital

Manager

• Lead and manage a team of Application Support Engineers, ensuring timely and effective issue resolution.
• Document, analyze, and report on client satisfaction and team performance metrics to senior leadership.
• Collaborate closely with the Chief Cloud Officer to ensure proper team staffing, resources, and access to essential tools.
• Proactively engage and communicate with customers, effectively managing issues to prevent escalations.
• Provide expert technical guidance and mentorship to Application Support Engineers for complex issue resolution.
• Direct and oversee resolution efforts for incidents, ensuring swift responses and clear communication.
• Prioritize and delegate tasks strategically to optimize productivity, team efficiency, and customer satisfaction.
• Implement continuous process improvements to streamline operations and enhance support effectiveness.
• Perform additional duties as assigned.

Manager, Application Support

• Basic Function
• The Security Operations Center (SOC) team at Lumin Digital is responsible for all phases of the security incident lifecycle, including preparation, identification, containment, eradication, recovery, and reviewing lessons learned.  This team is responsible for these lifecycle activities, both for internal corporate IT systems as well as the digital banking solutions that Lumin Digital develops and hosts to serve millions of consumers across the globe.  This role serves as the leader of this function: overseeing incident response operations, driving improvements in threat detection and response capabilities, and coordinating across technical and business teams to ensure active monitoring, timely escalation, and measurable outcomes.
• Essential Functions and Responsibilities:
• Identify emerging industry threats, observed trends, and industry best practices guidelines to identify gaps and identify, plan, design, and enhance security controls in collaboration with other risk engineering teams
• Develop comprehensive and insightful fact-based reports on SOC metrics, such as MTTD, MTTR, and coverage, and trends, and present them to internal leadership and client security teams on a regular basis
• Produce and deliver job-specific education and training to SOC team members on emerging threats and technologies using structured approaches to threat and risk management
• Review the technical methods and output of the SOC team to ascertain the quality and fit of solutions, and provide constructive and detailed feedback to improve team members’ ability to perform their duties
• Lead formalized security incident response procedures as part of a team, including all phases of the incident handling lifecycle, from preparation through lessons learned
• Collect evidence of SOC activities to satisfy client due diligence requests as well as support internal and external audit activities
• Perform other duties as assigned.
• Supervisory Responsibility:
• Set clear expectations, offer direction, and ensure alignment with organizational goals while fostering a supportive environment that encourages collaboration, accountability, and growth.
• Coach, mentor, and provide training opportunities to build team members’ skills, promote internal growth, and prepare staff for future roles and responsibilities.
• Manage hiring, onboarding, performance evaluations, promotions, compensation, and terminations, ensuring fair and consistent application of policies and procedures.
• Assess team performance regularly, address gaps, and ensure duties are completed efficiently and effectively in alignment with department and organizational objectives.
• Position Specifications
• Education:
• Bachelor's degree in Information Assurance, Information Security, Cybersecurity, or related field is required; or equivalent combination of education and experience in cybersecurity with demonstrated command of key SOC concepts and technologies and proficiencies in threat modeling, detective and preventative controls, digital forensics, incident response, OSINT, network penetration testing, and other relevant technical security risk management domains.
• Certifications relevant to security operations or management of SOC teams, such as the GCIH, GCIA, GSOM, or CISM, are preferred.
• Experience:
• 5 years of hands-on technical experience directly working with detective security controls, including layer 3, 4, and 7 firewalls, log aggregation, endpoint detection and response, and public cloud security posture management required.
• 3 years of experience leading or driving incident response efforts within a Security Operations Center (SOC) or equivalent function required. Experience may include mentoring teammates, coordinating cross-functional responses, or owning end-to-end incident management processes, preferably in financial institutions or fintech environments.
• Experience with large-scale AWS operating environments, Linux, Kubernetes, Git, and scripting languages required.
• Experience analyzing and summarizing security operations information to characterize trends in threats, vulnerabilities, and posture to internal management teams is required.  Applicants are invited to provide an example or excerpt of a report or presentation they solely developed, with any confidential information redacted, in their cover letter that illustrates this experience and skill.
• Knowledge, Skills, & Abilities:
• Excellent teamwork skills, including the ability to lead with command and confidence under pressure and uncertainty
• Excellent data analysis skills, including using tools like Excel and OpenSearch, to customize and report on key metrics specifically useful for the company and relevant to the current threat environment and organizational needs of the company
• Strong written and verbal communication skills, including the ability to develop clear, data-driven reports and presentations using Google Docs, Slides, or R
• Strong presentation delivery skills, including the ability to speak confidently to underlying data and data-driven insights to internal teams, and, as needed, to clients’ technical or management teams
• Ability to read, comprehend, and contextualize technical details contained in vulnerability assessments and penetration testing reports accurately
• Ability to respectfully challenge norms and appropriately question assumptions and approaches to uncover and critically evaluate operational blind spots or procedural weaknesses
• Working knowledge of network security concepts, including TLS termination and introspection, connection fingerprinting, and intrusion detection tools and techniques
• Working knowledge of cloud security concepts, including the AWS shared responsibility model and AWS security services such as GuardDuty, IAM Analyzer, Inspector, Macie, and Security Hub CSPM
• Working knowledge of application security concepts as they relate to detecting anomalous and threatening HTTPS and WebSocket activity, including those covered by the OWASP Top 10 and the Common Weakness Enumeration
• Working knowledge of vulnerability prioritization methods, including through the Common Vulnerability Scoring System (CVSS) and the Exploit Prediction Scoring System (EPSS)
• Working knowledge of detection engineering principles and best practices to effectively articulate and advocate for the needs of the SOC as an internal customer of supporting risk engineering teams
• Calm and serious attitude, technical aptitude, appropriate sense of urgency, and communication skills to effectively coordinate with internal team members to remediate vulnerabilities and reduce security risks
• Must have strong client orientation and demonstrate professional demeanor that earns the trust and respect of individuals inside and outside Lumin Digital
• Ability to prioritize tasks, exercise sound judgment, and maintain confidentiality with sensitive information
• Ability to work remotely while maintaining a high level of productivity and effectiveness, managing a highly performing team with limited or no supervision
• Travel:
• Minimal, generally 12 days or less per year

Manager, Incident Response

Security Engineer

• Identify emerging industry threats, observed trends, and industry best practices guidelines to identify gaps and identify, plan, design, and enhance our application security posture in collaboration across Lumin Digital
• Develop, collect, and summarize meaningful measures of application security to evaluate program performance
• Collaborate with other leaders to understand vulnerabilities and to develop mitigation strategies that address current findings and reduce the likelihood of future occurrence of the same classes of issues
• Ensure integration of security tooling into CI/CD pipelines with minimal developer friction
• Review the technical methods and output of the AppSec team to ascertain the quality and fit of activities such as thread modeling, secure design reviews, and architectural risk assessments, and provide constructive and detailed feedback to improve team members’ ability to perform their duties
• Lead improvements in secure coding standards, developer training, and evaluation of assessment tools
• Review client-sponsored application assessments to qualify and prepare responses
• Perform other duties as assigned

Manager, Application Security

Application Engineer

• Monitor and analyze security alerts and vulnerability reports, prioritizing and validating vulnerabilities for timely remediation.
• Maintain and optimize automated vulnerability scanning systems (SAST/DAST), ensuring comprehensive application security assessments.
• Coordinate and manage third-party penetration tests, bug bounty programs, and vulnerability assessments, responding effectively to findings.
• Collaborate cross-functionally to perform architectural and code reviews, delivering actionable recommendations for enhanced application security.
• Develop and maintain application threat models to inform proactive risk management and security posture improvements.
• Assist internal teams in vulnerability remediation using industry-standard tools (e.g., Veracode, Qualys, Rapid7, Burp).
• Support incident response activities, enabling rapid identification, containment, and resolution of application security incidents.
• Stay current on emerging security threats, vulnerabilities, and industry best practices, translating insights into practical guidance.
• Provide security expertise in risk management, compliance audits, and client communications to enhance the overall security posture.
• Perform other duties as assigned

Manager, Application Support

Manager, Incident Response

Manager, Application Security

Application Security Engineer