Lumin Digital

Senior Product Manager – CRM

Lumin Digital

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $175,000 - $195,000 per year

Job Level

Senior

About the role

  • Lead the vision, strategy, and execution of CRM capabilities.
  • Define and own the product strategy and multi-year roadmap for CRM capabilities.
  • Lead the end-to-end product lifecycle for CRM features.
  • Partner with engineering teams for CRM integrations.
  • Define member journey frameworks and work cross-functionally to build personalized experiences.
  • Drive adoption of CRM features by collaborating with client success and account management teams.
  • Establish and monitor KPIs for CRM initiatives.
  • Serve as a thought leader on CRM strategy within financial services.
  • Mentor and guide junior product managers.

Requirements

  • 6+ years of product management experience, with at least 3 years directly focused on CRM product development in a B2B SaaS, fintech, or financial services environment.
  • Proven track record of building, launching, and scaling CRM solutions.
  • Deep familiarity with CRM platforms and ecosystems such as Salesforce, HubSpot, Microsoft Dynamics, or financial services CRM tools.
  • Strong understanding of member/customer lifecycle management, segmentation strategies, and personalization at scale.
  • 2+ years of hands-on experience managing CRM integrations and APIs.
  • Demonstrated ability to translate ambiguous business needs into clear product requirements.
  • Strong data literacy.
  • Experience with Agile methodologies and tools (e.g., JIRA, Confluence).
  • Exceptional communication and stakeholder management skills.
  • BA/BS degree in a related field, or equivalent combination of education and experience.
Benefits
  • Health insurance
  • 401(k) retirement plan
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementCRM product developmentCRM integrationsAPIsdata literacysegmentation strategiespersonalizationAgile methodologies
Soft Skills
communicationstakeholder managementmentoringstrategic thinking