Lumin Digital

Application Support Engineer

Lumin Digital

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $120,000 per year

About the role

  • Manage and resolve application and infrastructure issues in customer-hosted environments
  • Troubleshoot reported issues and collaborate with internal teams
  • Triage, prioritize, and resolve customer-reported issues in a timely manner
  • Follow established runbooks to efficiently resolve known issues
  • Conduct thorough troubleshooting for unfamiliar or complex issues, minimizing downtime
  • Collect diagnostic details and relevant logs, escalating advanced or complex issues appropriately
  • Provide clear, consistent, and timely updates to customers to ensure transparency and build trust
  • Collaborate closely with customers, developers, and site reliability engineers to resolve technical problems
  • Participate in a 24x7 on-call rotation, responding swiftly to urgent incidents affecting mission-critical applications

Requirements

  • Bachelor’s degree in Computer Science or a related field, or equivalent combination of education and experience required
  • Minimum of two (2) years of experience in an application support role required
  • Hands-on experience with incident tracking and collaboration tools such as Jira, Confluence, or similar Atlassian software
  • Experience supporting and troubleshooting hosted applications in a production environment required
  • Experience in the digital banking/financial technology (FinTech) industry preferred
Benefits
  • Health insurance
  • Professional development opportunities
  • Minimal travel requirements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application supporttroubleshootingincident trackingproduction environment supportdiagnostic collectionissue resolutionrunbook followingcomplex issue analysis
Soft Skills
collaborationcommunicationproblem-solvingcustomer servicetransparencytrust-buildingprioritizationtime management
Certifications
Bachelor’s degree in Computer Science