Monitor cloud infrastructure and application health using observability tools
Perform Tier 1 incident triage, document findings, and escalate appropriately
Support/coordinate mobile application release processes.
Manage SSL/TLS certificate lifecycle activities, including renewals and proactive expiration monitoring.
Proactively identify patterns in incidents or alerts and implement improvements that reduce operational toil and increase platform stability.
Collaborate cross-functionally with SRE, Development, Security, Product, and Support.

Requirements

Bachelor's degree or 3 years equivalent experience
Exceptional written and verbal communication skills.
Detail-oriented.
Strong sense of ownership, and integrity.
Effective collaboration skills with a proven ability to work cross-functionally in order to establish and meet shared business goals.
Experience with a monitoring platform (Cloudwatch, Grafana, etc.)
Familiarity with automation/orchestration tools
Familiarity with Atlassian suite or similar tools
Experience with AWS preferred
Cultural fit. Humility. Willing to walk in the mud.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident triagemonitoring platformautomation toolsorchestration toolsSSL/TLS certificate managementcloud infrastructure monitoringapplication health monitoringpattern identificationoperational improvementsplatform stability

Soft Skills

written communicationverbal communicationdetail-orientedownershipintegritycollaborationcross-functional teamworkhumility