Lumiform

Customer Success Manager

Lumiform

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Onboarding & Activation: You conduct successful onboarding of new users and ensure they quickly reach the milestones of their individual use cases.
  • Customer Retention & Development: You build a network of customers and maintain long-term relationships with them.
  • Product Training: You lead training sessions and workshops for our customers and ensure they can take full advantage of our software.
  • Consulting: You understand the specific requirements and goals of our customers and advise them on industry best practices.
  • Product Feedback: You collect feedback from our customers, synthesize it, and pass it on to our product team to drive continuous improvements to our solution.
  • Proactive Support: Our goal is to act proactively to identify potential churn risks early and collaboratively develop mitigation strategies.
  • Upselling: You identify upsell opportunities by communicating the value of additional use cases, locations, and collaborations on our platform to our customers.
  • Reporting: You regularly create reports on the status, satisfaction, and growth of our customers.
  • Collaboration: You work closely with the Sales, Marketing, and Product teams to ensure customer needs are met.

Requirements

  • Native-level German and business-fluent English, both written and spoken.
  • Experience in Customer Success, Account Management, or Sales, ideally in a B2B SaaS environment.
  • Strong communication skills and a proactive, people-oriented approach.
  • Solid understanding of technical concepts and the ability to explain them clearly.
  • Enjoys solving problems and proactively addresses challenges to find solutions.
  • Strategic thinker with forward-looking planning skills.
  • Values a hands-on, pragmatic approach.
  • Team-oriented.
Benefits
  • Modern office in the heart of Berlin-Mitte — Linienstrasse.
  • Investment in your future with an annual learning budget of €500.
  • Additional financial perks: monthly €50 non-cash benefit or an Urban Sports Club membership.
  • Free refreshments: unlimited good coffee, tea, spritzers, fresh fruit, beer, and wine.
  • Flexibility and work–life balance with flexible working hours and remote work options.
  • Be part of a global adventure in an international, fast-growing SaaS startup.
  • Opportunity to take on significant responsibility.
  • An international team with flat hierarchies and an open feedback culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communication skillsproactive approachpeople-orientedproblem-solvingstrategic thinkingforward-looking planninghands-on approachteam-oriented