Develops and fosters collaborative relationships with internal/external clients, vendors, and partners to establish priorities, effectively communicate and manage program expectations, and ensure overall success, including ensuring timelines, resourcing, quality, and budget parameters are met.
Develops Change Control Notice documentation and reports/communicates deviations to program timeline and/or scope and facilitates discussions to achieve position resolution.
Collaborates with other leaders to identify and institute program management process improvements.
Provides expertise and collaborates cross-functionally on strategic development, operational planning, and implementation planning of the program to align with both Lumeris and client's vision and contractual delivery timelines.
Provides direction, delegation, and removal of obstacles experienced by cross-functional teams focused on delivery of client contractual or internal optimization initiatives. Anticipates and balances the needs of multiple stakeholders by adapting approach and demeanor in real time to align with demands and different situations.
Coaches, mentors, motivates, and delegates to and with program team members and client SMEs to ensure achievement of the strategic and operational goals of the program implementation are realized.
Owns and guides highly complex, technical, and multi-operational department implementations which may include external clients and vendor solutions to successful conclusion. Utilizes approved program management tools and processes and innovative approaches to continually enhance performance efficiencies.
Oversees processes, systems, tools, and organizational resources to initiate, plan, execute, and monitor programs, including leading a successful transition to Support and Maintenance teams upon Program Close. Creates and maintains the reporting mechanisms that show the overall health of the program.
Organizes and facilitates program Release Planning events and monitors Risks and Impediments utilizing approved Lumeris Program management and visibility tools.
Responsible for documenting and ensuring Risk mitigation and Impediment resolution are managed and communicated effectively Up, Across, and Down within Lumeris and to the client, when/if necessary.
Collaborates cross-functionally to ensure initiative documentation is completed for all approved work, including the identification and documentation of acceptance criteria, anticipated benefits and success metrics of the implementation.
Obtains agreement as to services and service levels to be delivered.
Other duties as assigned.

Requirements

Bachelor's degree or equivalent
10+ years of related experience or the knowledge, skills, and abilities to succeed in the role (i.e., Project Management Office; Healthcare Management Consulting, equivalent position in the Healthcare Industry, etc.)
Significant proven success in overseeing multiple large complex health plan stand up or population health services organization client implementation programs, including delivery operational and/or technical solutions across multiple teams
Excellent project and program management skills with the proven ability to guide teams to meet performance metrics and deliver on time and within budget
Advanced understanding of program management methodologies (e.g. Agile, Waterfall, Scrum, Six Sigma)
Exceptional leadership, organizational, presentation, facilitation, written, and verbal communication skills with the ability to bring people to a common understanding and reach consensus
Top notch risk mitigation skills with the ability to identify and resolve imped impediments, develop detailed timelines, perform resource allocations and run team meetings
Proven ability to develop and execute complex collaborative strategic process redesign and performance improvement initiatives for optimized implementation delivery
Ability to craft a compelling message and tailor it for a given audience, including converting technical insights into simple, everyday language to deliver a story that is understandable
Executive presence with excellent interpersonal, analytical, problem-solving, negotiating, influencing, facilitation, organizational, prioritization, and conflict resolution skills
Strong technical acumen with the ability to ensure that technical solutions, strategies, practices, and governance deliver business and customer value during implementation;
Ample experience with Atlassian, Smartsheet, Salesforce, ServiceNow, and Tableau tools
Ability to develop metrics, collect and review data to identify root cause and measure performance.
Demonstrated ability to effectively guide, support, motivate, and direct team members and internal/external stakeholders to successfully achieve defined goals
Travel 25-50% to client site and other locations as directed by the business need

Benefits

Medical, Vision and Dental Plans
Tax-Advantage Savings Accounts (FSA & HSA)
Life Insurance and Disability Insurance
Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
Employee Assistance Program
401k with company match
Employee Resource Groups
Employee Discount Program
Learning and Development Opportunities
And much more...

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementproject managementrisk mitigationresource allocationstrategic process redesignperformance improvementAgileWaterfallScrumSix Sigma

Soft Skills

leadershiporganizational skillspresentation skillsfacilitation skillswritten communicationverbal communicationanalytical skillsproblem-solvingnegotiatingconflict resolution