Practice Leader, Client Success

Lumelight

Practice Leader overseeing Client Success functions to drive client value and expansion. Building strategies, metrics, and managing high-impact client engagements for Lumelight.

Posted 5/9/2026full-timeRemote • Arizona, Florida, Iowa, Kentucky, Louisiana, Maryland, Minnesota, Missouri, Montana, Nevada, New Mexico, New York, North Carolina, North Dakota, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah • 🇺🇸 United StatesSenior💰 $150,000 per yearWebsite

About the role

Key responsibilities & impact

Build and scale a Client Success function from the ground up
Define the vision, operating model, and execution of Client Success across the organization
Establish how Lumelight drives client value, retention, and expansion
Personally manage a portfolio of key clients and lead strategic accounts

Requirements

What you’ll need

8–12+ years in Client Success, Account Management, or Customer Experience
Proven experience building or scaling a Client Success function
Experience in a player/coach role
Track record of driving retention, expansion, and client satisfaction at scale

Benefits

Comp & perks

Medical, Dental and Vision Benefits
Health Savings and Flexible Spending Account Options
401(k) with Automatic Company Contribution
Employee Assistance Program
Company-paid Life and Disability Insurance
Paid Time Off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

leadershipstrategic thinkingclient managementcoachingrelationship buildingcommunicationproblem solvingclient satisfactionretention strategiesexpansion strategies