Lumbry Park Veterinary Specialists

Veterinary Receptionist

• Client service
• Answer phone calls
• Take accurate messages and book appointments
• Maintain charts and computer records
• Pharmacy and retail sales
• Marketing implementation
• Maintenance/ housekeeping
• Financial responsibilities
• Preparing and restraining animals during procedures
• Assisting in surgery
• Performing venipuncture & reading cytologies
• Apply bandages and/or splints
• Wound care
• Advising pet owners on proper care, etc.

Veterinary Assistant – Veterinary Receptionist

Learning and Development

• Lead the post-acquisition integration process for newly acquired veterinary hospitals.
• Develop and execute integration plans, timelines, and implementation schedules.
• Coordinate cross-functional activities with Operations, Human Resources, Finance, IT, Marketing, and Clinical Leadership teams.
• Serve as the primary point of contact for newly acquired clinics throughout the integration process.
• Monitor integration milestones and proactively address challenges to ensure successful transitions.
• Support & Train enterprise platforms including: Practice Information Management Systems (PIMS), Human Resource Information Systems (HRIS).

Integration & Training Manager

Engineering Manager

• Lead or co-lead end-to-end project management of ezyVet migrations for new and existing AOSN network practices, from scoping through post-go-live stabilization.
• Develop and maintain detailed migration project plans, timelines, and task trackers; proactively identify risks and dependencies.
• Coordinate data mapping and migration of legacy practice data (patient records, invoicing history, inventory, etc.) into ezyVet.
• Partner with practice leadership, and support staff to align workflows and configure ezyVet to meet site-specific operational needs, while also aligning the system to meet enterprise standards.
• Facilitate pre-migration testing and auditing to ensure launch readiness.
• Provide on-site or remote go-live support and coordinate hypercare coverage in the days following each launch.
• Document lessons learned and continuously refine the migration playbook to improve speed and quality across future rollouts.
• Serve as a primary point of contact for ezyVet questions, issues, and enhancement requests across the AOSN network.
• Troubleshoot system configuration issues, workflow gaps, and user errors; escalate bugs to ezyVet support when appropriate.
• Administer and maintain ezyVet system settings, user accounts, permission levels, and configuration updates.
• Develop and deliver ezyVet training materials, quick-reference guides, and knowledge base articles for network staff.
• Monitor platform release notes and communicate relevant updates, new features, and deprecations to stakeholders.
• Track and report on system adoption, usage metrics, and open support issues across practices.
• Support the configuration, testing, and ongoing maintenance of integrations between ezyVet and associated platforms.
• Coordinate with integration vendors, ezyVet support, and internal technical resources to resolve data sync issues and connectivity errors.
• Participate in scoping and requirements gathering for new integration projects; document integration specifications and workflows.
• Validate integration performance post-launch and monitor for data discrepancies or failures.
• Provide second-line support to resolve incoming helpdesk tickets related to ezyVet and associated systems.
• Maintain accurate ticket documentation, status updates, and resolution notes within the helpdesk platform.
• Identify recurring issues and escalate patterns to leadership to inform systemic fixes or training needs.
• Contribute to other technology and operational projects as assigned by leadership.
• Collaborate cross-functionally with operations, finance, and clinical teams to ensure project alignment with network priorities.
• Maintain clear and consistent communication with stakeholders throughout all project phases.

Veterinary Assistant – Veterinary Receptionist

Integration & Training Manager

Project Manager – Software, Systems