Enrollment Specialist – Outbound Sales

Lumata Health

full-time

Posted on: 1/23/2026

Location Type: Remote

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💰 $23 - $26 per hour

About the role

Make a high volume of outbound calls daily (80+ minimum) to prospective patients
Educate patients on program benefits and overcome objections to secure enrollment
Use persuasive but compassionate communication to drive action while maintaining patient trust
Guide patients through the enrollment process, ensuring accurate information is collected
Confirm that patients successfully transition to their first scheduled care call
Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance
Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum)
Achieve conversion and activation targets tied to patient growth metrics
Be accountable for results related to outreach, enrollments, and bounce prevention
Share best practices with peers and team leads to optimize outreach effectiveness
Participate in training and feedback sessions to improve objection handling and enrollment success
Partner with leadership to refine scripts, workflows, and patient messaging

1+ year of sales experience (inside sales and/or call center experience in a telehealth, insurance, or pharmacy services company is preferred)
Experience in eye care, healthcare, or digital health is a plus
Proficiency with CRM systems and Electronic Health Records (EHR) systems and comfort with technology

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experienceobjection handlingenrollment processconversion targetsactivation targetsoutreach effectiveness

Soft Skills

persuasive communicationcompassionate communicationpatient trustaccountabilitycollaborationtraining participation