Product Manager, Patient Communications
Luma Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
GoSQL
About the role
- Own the vision & roadmap for Reminders & Recalls, Navigator, and Broadcast across SMS/MMS, email, voice, and emerging channels (e.g., RCS, Apple Messages for Business).
- Scale the AI Agent (Navigator): define intents/skills, guardrails, escalation paths to staff, closed-loop tasks, prompt & tool design, evaluation harnesses, and safety reviews for PHI.
- Customer discovery & UX: run research with patients, front-desk teams, and care ops; convert insights into simple, resilient flows and accessible messaging.
- Insights & experimentation: define KPIs, instrumentation, and A/B tests; analyze funnel drop-offs, carrier blocks, time-of-day effects, and cohort performance to drive roadmap.
- Go-to-market readiness: partner with CS/Sales/Marketing on packaging, pricing, enablement, and launch plans; create demos, ROI stories, and migration paths from legacy flows.
- Cross-functional leadership: coordinate with Engineering, Security, Legal/Compliance, Support, and Partnerships.
- Deliver measurable outcomes: lower no-show rates, increase recall reactivation, improve response and completion rates, raise agent containment, and keep opt-outs and failure rates low.
Requirements
- 3+ years of experience in product management in messaging, communications platforms, healthcare SaaS, or adjacent domains shipping customer-facing products at scale.
- BA/BS Degree required
- Experience in gathering business insights and identifying trends from data
- Ability to use data to inform and support critical decisions
- SQL skills highly preferred
- Entrepreneurial minded self-starter who is able to function in a lean product management structure in a company with aggressive growth goals
- Superior communication, presentation and interpersonal skills.
- Demonstrable experience positioning and launching differentiated B2B software that exceeds business expectations (ideally in healthcare).
- Organized, detail-oriented, and motivated team player with a positive attitude.
- Ability to work in a fast-paced team environment.
- Hands-on with LLM/AI products (prompt design, tools/integrations, evaluation, red-teaming, safety guardrails) and clear criteria for human escalation.
- Ability to write clear PRDs and sequence complex deliveries.
- Proven ability to lead cross-functional teams, influence without authority, and communicate crisply with executives and customers.
Benefits
- Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
- Work Life Balance
- Flexible Time Off
- Wellness Programs
- Discounted Perks
- 401(k) and Company Equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementSQLdata analysisA/B testingKPI definitionUX researchprompt designevaluation harnessesbusiness insightsB2B software
Soft skills
communicationpresentationinterpersonal skillsorganizational skillsdetail-orientedteam playerentrepreneurial mindsetself-starterinfluence without authoritypositive attitude
Certifications
BA/BS Degree