Technical Support Engineer

Lully

Technical Support Engineer providing top-tier assistance to customers of AI workforces developed by HappyRobot. Troubleshooting and resolving issues while improving support documentation for better customer experience.

Posted 6/30/2026full-timeRemote • 🇮🇳 IndiaJuniorWebsite

About the role

Key responsibilities & impact

Provide first-line technical support.
Diagnose and troubleshoot software, hardware, and system issues.
Guide customers through product setup, configuration, and best practices.
Escalate complex technical issues to the engineering team while ensuring timely resolution.
Maintain detailed records of customer interactions and solutions in the support system.
Create, update, and improve technical documentation, FAQs, and knowledge base articles.
Identify recurring issues and suggest product improvements.
Collaborate with cross-functional teams to enhance customer experience.

Requirements

What you’ll need

1+ years of experience in a technical role.
Strong troubleshooting and problem-solving skills.
Excellent communication skills, both written and verbal.
Experience documenting solutions, writing user guides, or contributing to knowledge bases.
Familiarity with ticketing systems and customer support tools.
Ability to explain technical concepts to non-technical users.
Proactive and customer-focused mindset.

Benefits

Comp & perks

Opportunity to work at a high-growth AI startup, backed by top investors.
Fast Growth - Backed by a16z and YC, on track for double-digit ARR.
Ownership & Autonomy - Take full ownership of projects and ship fast.
Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
Work With the Best - Join a world-class team of engineers and builders.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportTroubleshootingProblem-SolvingDocumentationUser Guide Writing

Soft Skills

Excellent CommunicationCustomer-Focused Mindset