IT Engineer

Lully

IT Engineer leading internal technical operations at HappyRobot, an AI startup. Responsible for tech support, onboarding, and managing office infrastructure in Spain.

Posted 4/30/2026full-timeSpain • 🇪🇸 SpainJuniorWebsite

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Technical Support (Tier 1): Resolve hardware (macOS/Windows) and software incidents via our ticketing system.
Onboarding & Offboarding: Ensure every new hire in the region has their equipment configured and access ready from the very first minute of Day 1.
Identity & Access Management (IAM): Manage user lifecycles and permission changes across our corporate tools (Google Workspace, Slack, etc.).
Device Management (MDM): Enroll and oversee our fleet of laptops using MDM solutions (Kandji, Jamf, or similar) to ensure 100% compliance with security policies.
Office Infrastructure: Maintain local connectivity (WiFi/Networking), video conferencing systems (Zoom/Google Meet), and hardware inventory at our Spain office.

Requirements

What you’ll need

Experience: 0–2 years in IT support, helpdesk, or junior systems administration.
Tooling: Hands-on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool.
OS Fundamentals: Solid troubleshooting skills for both macOS and Windows.
Languages: Professional English (B2+) and fluent/native Spanish.
Culture: Comfortable in a high-growth startup environment; proactive attitude with a focus on autonomous problem-solving.

Benefits

Comp & perks

Opportunity to work at a high-growth AI startup, backed by top investors.
Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10.
Ownership & Autonomy - Take full ownership of projects and ship fast.
Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
Work With the Best - Join a world-class team of engineers and builders

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootinghardware supportsoftware supportidentity and access managementdevice managementMDM solutionsticketing systemnetworkingvideo conferencing

Soft Skills

proactive attitudeautonomous problem-solvingcomfortable in high-growth environment