Lullabot

Support Engineer

• Diagnose and resolve technical issues, bugs, and performance bottlenecks on existing websites and applications
• Perform regular security updates, patching, and monitoring
• Implement feature enhancements and minor development tasks
• Conduct routine maintenance tasks including backups and performance checks
• Respond to client support requests in a timely manner
• Collaborate with project managers and other developers to prioritize support tasks
• Test and deploy code changes, ensuring stability across environments
• Document technical solutions and troubleshooting steps
• Monitor website uptime and performance
• Manage website configuration and settings
• Troubleshoot issues related to hosting environments
• Version control code using Git
• Utilize Drush and Composer for maintenance tasks
• Ensure cross-browser and cross-device compatibility
• Establish and maintain Continuous Integration (CI) toolchains
• Design and execute comprehensive automated tests

Support Developer