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Property Maintenance Administrator
Lucy Group LtdProperty Maintenance Administrator providing administrative support to helpdesk and property management teams at Lucy Real Estate. Collaborating across different departments to ensure smooth operations and tenant satisfaction.
About the role
Key responsibilities & impact- Administrative support to the Helpdesk Manager and Property Management Team
- Providing front of house support and cover when required, administering keys to suppliers and contractors and fielding tenant calls
- Shared management of maintenance mailbox and coordinating works to be carried out on properties
- Answering and fielding tenant maintenance issues on the phone and via email
- Raising and reconciling purchase orders for goods and services on the property management system
- Arranging maintenance team and contractor visits with tenants
- Supporting the applications and renewals process for HMO and selective licenses, scheduling HMO and selective license inspections and dealing with queries from Oxford City Council
- Keeping all property records up to date on the property management system – ensuring data accuracy
- Ensuring compliance across rental portfolio according to the latest legislation
- Supplier and contractor onboarding and renewals
- Organising and scheduling annual property health and safety inspections
- Supporting the sending out of customer feedback questionnaires and compiling and analysing data
- Sending out campaigns on digital communication tool
- Support sustainability initiatives throughout the business
- Organising and scheduling property photographs and videos
- Support Lucy Real Estate CEO in project related administration raising and reconciling purchase orders
- Support Group Head of Health, Safety and Sustainability with Fire Risk Assessment management within our properties.
Requirements
What you’ll need- Experience in a busy office environment providing detailed administrative support
- Experience in a customer focused environment
- A-Level or equivalent
- Understanding of legislative compliancy relating to property management (not essential)
Benefits
Comp & perks- Health insurance
- Flexible working arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
administrative supportproperty managementpurchase order reconciliationdata accuracycustomer feedback analysisHMO licensingscheduling inspectionsmaintenance coordinationsupplier onboardingdigital communication
Soft Skills
customer focusorganizational skillscommunication skillsattention to detailproblem-solvingteam collaborationtime managementadaptabilityinterpersonal skillsproject support
Certifications
A-Level or equivalent