Senior Customer Success Manager
Lucidya | لوسيديا
full-time
Posted on:
Location: 🇸🇦 Saudi Arabia
Visit company websiteJob Level
Senior
About the role
- Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention.
- Develop and execute engagement plans ensuring customers achieve their desired outcomes.
- Conduct regular check-ins and business reviews with clients, offering insights and recommendations.
- Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products.
- Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness.
- Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth.
- Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements.
Requirements
- Bachelor’s degree in Business, Management, or a related field.
- Minimum 4 years of experience in customer success, account management, or similar roles.
- Proven track record in managing client relationships and driving retention.
- Strong leadership and mentoring abilities.
- Excellent communication and interpersonal skills.
- Ability to analyze data & metrics to inform and support decision-making.
- Experience in the SaaS OR Marketing Agency industry is preferred.
- This position is only for Saudi nationals.