LucidLink

Senior Customer Marketing Manager

LucidLink

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $150,000 - $170,000 per year

Job Level

Senior

About the role

  • Run the end-to-end pipeline to create case studies, quotes, video stories, and web narratives, capturing before/after metrics to demonstrate impact.
  • Package all stories into sales-ready assets (proof packs, slides, briefs) and maintain a tagged, searchable system of record for marketing and sales.
  • Partner with Account Management to map the customer journey and develop milestone-based content for onboarding, adoption, renewal, and expansion.
  • Support award submissions, analyst proof points, and customer nominations to strengthen market credibility.

Requirements

  • 5+ years of experience in customer marketing, lifecycle marketing, advocacy, product marketing, or content marketing in B2B SaaS (enterprise preferred).
  • Proven ability to produce enterprise-grade customer stories, including navigating approvals and multiple stakeholders.
  • Hands-on ability to capture and edit simple customer storytelling videos.
  • Strong cross-functional collaboration skills, particularly with revenue and customer teams.
  • Technical curiosity and the ability to translate product implementation details into credible narratives.
  • Strong project management and prioritization skills, with the ability to operate independently.
Benefits
  • flexible PTO
  • competitive salary
  • stock options
  • full health coverage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer marketinglifecycle marketingadvocacyproduct marketingcontent marketingB2B SaaSvideo editingproject managementstorytelling
Soft Skills
cross-functional collaborationtechnical curiosityindependent operationprioritization