FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Clinical Operations Support Lead
LucidHealthClinical Operations Support Lead providing advanced support to physicians and IT Operations while coordinating daily clinical support activities. This is a remote position with a focus on workflow and service delivery efficiency.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Serve as the primary escalation point for clinical operations issues and assist with real-time problem solving to maintain workflow continuity.
- Support daily operations by monitoring worklists, turnaround times, and support queues to ensure timely case processing and resolution.
- Provide task-based guidance and direction to team members to support workflow efficiency and consistency.
- Assist with staff coordination, including schedule adjustments and coverage planning, in partnership with the Manager.
- Provide advanced radiologist and site support, including resolving image and order discrepancies, assisting with dictation system issues, and supporting urgent communications.
- Act as a liaison between radiologists, sites, IT, and internal teams to facilitate communication and resolve operational or technical concerns.
- Troubleshoot system and workflow issues, escalate to IT or Level 2 support as needed, and monitor tickets through resolution.
- Support onboarding and ongoing training by reinforcing workflows and best practices.
- Assist the Clinical Support Services Manager with investigating site concerns, delays, and workflow challenges, escalating as appropriate.
- Participate in Manager-on-Duty (MOD) coverage as needed.
- Perform other duties as assigned.
Requirements
What you’ll need- Strong understanding of clinical operations and radiology workflows
- Effective problem-solving and decision-making skills
- Strong communication and organizational abilities
- Attention to detail and ability to manage multiple priorities
- Proficiency with Microsoft Office and clinical systems (PACS, RIS, dictation)
- Experience with ticketing systems such as ServiceNow
- Ability to work independently and support team coordination
- High school diploma or GED required; associate or bachelor’s degree in a related field preferred
- 3+ years of experience in healthcare, radiology, clinical operations, or IT support
- Prior experience in a lead or senior support role preferred
- Experience with PACS, RIS, dictation systems, and workflow tools
- Familiarity with ServiceNow or similar platforms preferred
Benefits
Comp & perks- Flexible scheduling, including evenings, weekends, holidays, and on-call or MOD coverage.
- Health insurance
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical operationsradiology workflowsproblem-solvingdecision-makingMicrosoft OfficePACSRISdictation systemsticketing systemsworkflow tools
Soft Skills
communicationorganizational abilitiesattention to detailability to manage multiple prioritiesindependenceteam coordination
Certifications
high school diplomaGEDassociate degreebachelor's degree