Senior Account Director

Lucid Group

Senior Account Director at Lucid leading client partnerships and account growth in healthcare communications. Fostering team performance and delivering strategic insights for impressive client outcomes.

Posted 4/22/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Serve as the senior strategic partner and trusted advisor, building long-term, resilient client relationships grounded in insight, alignment, and proactive support
Communicate a compelling vision for accounts, ensuring clients feel confident in your recommendations and Lucid’s ability to deliver
Anticipate client, market, and organisational shifts, adapting strategies to stay ahead and create long-term value
Influence client stakeholders with clarity and conviction, providing counsel on complex decision-making and risk-aware choices
Lead multiple programmes and workstreams, ensuring high-quality, strategically aligned outputs delivered on time and on budget
Collaborate with the project management function to establish optimal ways of working to reduce friction, improve efficiency, and elevate client experience
Facilitate project reviews to recognise excellence and identify growth opportunities for future work
Translate brand and portfolio strategy into insight-driven account plans that guide team focus and client impact
Shape narratives and programme designs grounded in scientific, behavioural, and commercial understanding
Champion continuous innovation, leading the development of forward-thinking solutions, content, and engagement approaches
Use data literacy to guide strategic recommendations, helping clients draw meaningful insights from evidence
Drive organic growth by identifying opportunities, expanding partnerships, and strategically positioning Lucid capabilities
Lead pitch development and delivery, mobilising cross-functional teams to produce compelling, insight-led proposals
Build strong networks within and beyond the client organisation to influence decisions and secure new opportunities
Lead the financial management of accounts, ensuring accuracy of forecasting, strong margin performance, and robust revenue delivery
Apply sound commercial decision-making to balance risk for both the client and Lucid
Drive accountability across teams to ensure financial targets are met and value is delivered
Lead a cross-functional team to drive excellence and best-practice ways of working
Mentor and coach team members, creating conditions for autonomy, accountability, and professional growth
Role-model behaviours that foster equity, inclusion, psychological safety, and active listening
Provide constructive feedback that builds confidence, capability, and performance
Set standards for excellence and align teams around strategic objectives, clear priorities, and effective time management
Lead through change with empathy, resilience, and transparency

Requirements

What you’ll need

Experience within the medcomms/healthcare industry
Extensive experience within an account management, partnership focused role
Experience in delivering presentations
Experienced in coaching, mentoring or managing others
Experience driving and leading teams
Experience working in a fast paced environment
Experience in creating innovative strategic programs for clients and big picture thinking
Experience in building and maintaining strong client partnerships
Experience problem solving and providing solutions
Life Science degree

Benefits

Comp & perks

Discretionary bonus scheme;
Contributory pension with Lucid contribution up to 5% of basic salary (enrolment after 3 months of employment);
Cycle to work scheme;
25 working days holiday, 1 Celebration Day of your choice, 4 Christmas closure days plus 8 Bank Holidays per annum (pro-rata for part-time);
Flexible holiday buy and sell scheme;
Family friendly policies;
Private family health and dental cover, including Employee Assistance Programme and a comprehensive employee rewards scheme;
4x basic salary life assurance cover;
Medicash Healthcare Cash Plan (Level 1 company cover);
Season Ticket Loans;
Regular incentive schemes aligned to individual and team performance;

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data literacyfinancial managementaccount managementstrategic program developmentpresentation skillsproblem solvingcoachingmentoringteam leadershipclient partnership management

Soft Skills

communicationinfluencestrategic thinkingadaptabilitycollaborationinnovationempathyresilienceactive listeningconstructive feedback

Certifications

Life Science degree