Senior Account Manager – Health, Life Science

Lucid Dream VR

Account Manager at Lucid Dream managing client relationships and project delivery in healthcare and life science sectors. Engaging with clients to provide strategic insights and ensure satisfaction while driving account growth.

Posted 6/11/2026full-timeDurham • North Carolina • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned accounts, including high-value and high-potential client relationships
Build trusted relationships with marketing / brand, training, commercial, and other client stakeholders
Develop a working understanding of each client’s broader business goals, brand strategy, therapeutic area, and internal dynamics
Lead regular client communication, including status updates, working sessions, and key milestone reviews
Represent Lucid Dream as a strategic partner, not a vendor, guiding conversations towards sharper framing and stronger outcomes
Identify opportunities to expand scope and deepen client relationships through the natural course of delivery and annual planning activities
Move qualified account growth opportunities through defined pipeline stages to close, maintaining accurate forecast data, and activity tracking in the CRM
Develop project proposals, scope additions, and change orders in partnership with delivery leads
Proactively recognize friction, risk, or misalignment on accounts and take ownership of resolving it or escalating thoughtfully
Champion a delivery-led growth mindset, treating every project as an opportunity to demonstrate value and earn the next one

Requirements

What you’ll need

4–6 years of relevant client services, account management, or production experience in a digital agency, healthcare advertising agency, experiential studio, or similar creative environment
Experience working with life sciences, healthcare, medtech or pharmaceutical clients strongly preferred
A consultative, point-of-view-driven approach to client relationships
Comfort challenging assumptions and reframing requests when it serves the work
Familiarity with HubSpot, project management tools such as ClickUp, Monday, Trello, or similar, and Google Workspace

Benefits

Comp & perks

Employer-sponsored health, vision, and dental
401(k) Retirement Plan with company match
Responsible Paid Time-Off Policy
Hybrid Work policy
Parental Leave Policy
Monthly team-building events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient servicesproject proposalsscope additionschange orderspipeline managementforecast data tracking

Soft Skills

relationship buildingcommunicationconsultative approachproblem solvingownershipstrategic thinkinggrowth mindset