Customer Success Manager
Lucet
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,000 - $90,000 per year
About the role
- Managing the relationship with client companies in directing Lucet service delivery to meet the client companies’ needs
- Participating in negotiations on financial matters including pricing changes, benefit issues, program model design
- Maintaining overall customer satisfaction and account retention
- Executing initiatives designed to build and/or improve processes that support customer success strategy for retaining and growing customers
- Developing and implementing strategic business plans that align with customer expectations and performance measures
Requirements
- Bachelor’s Degree in business, economics, healthcare, or related field
- 4+ years of experience in a sales, customer success, sales operations and/or customer analytics role
- Business operations experience, primarily in project management and implementing process improvements
- Demonstrated knowledge and understanding of sales and client management workflow procedures and general business workflows
- Strong analytical skills
- Proficiency with MS Office
- Ability to travel up to 25-30% of the time
- Ability to pass background check upon hire and throughout employment
Benefits
- Comprehensive health benefit options: Medical, dental, and vision coverage
- 401(k) with competitive employer match
- Company-paid life and disability insurance
- Paid parental leave and wellbeing incentives
- Generous paid time off, including volunteer time
- Flexible spending accounts for healthcare and dependent care
- Professional development opportunities and tuition reimbursement
- Remote work flexibility (role-dependent)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementprocess improvementssales operationscustomer analyticsanalytical skillsbusiness operations
Soft Skills
client relationship managementcustomer satisfactionaccount retentionnegotiationstrategic planning