EAP Call Center Representative
Lucet
part-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 - $20 per hour
Job Level
About the role
- The EAP Call Center Representative will be responsible for offering a client centric experience connecting callers to appropriate resources as needed answering inbound calls quickly, efficiently and in a courteous manner.
- Screen for potential risk concerns and facilitate connections to licensed professionals as necessary.
- Client outreach and case follow-up will also be completed to ensure a timely service connection has been located.
Requirements
- Bachelor’s degree in Social Work, Psychology or related healthcare field and 1-3 years of experience in a health care, managed care and/or customer service setting; OR high school diploma and 3-5 or more years of experience in a health care, managed care and/or customer service setting
- Strong computer and keyboarding skills (MS Outlook, MS Word, MS Excel, Adobe Acrobat, and data processing)
- Excellent written and verbal communication, interpersonal, and organizational skills
- Ability to talk and type simultaneously.
- US Citizenship for at least 5 years.
Benefits
- Full Health Benefits – Medical, Dental, and Vision
- 401(k) with competitive employer match
- Company paid parental leave, wellbeing incentives, and life and disability insurance
- Professional development opportunities and tuition reimbursement
- Paid time off including paid time off for volunteering
- Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data processingkeyboard skills
Soft skills
client centric experiencecommunicationinterpersonal skillsorganizational skills
Certifications
Bachelor’s degree in Social WorkBachelor’s degree in Psychologyrelated healthcare field