Lucent Health

Account Manager

• Assist Account Executive Team in managing an assigned book of business and building, expanding, and solidifying relationships with existing clients and Brokers
• Identify benefit plan issues and serve as liaison between the Operations Team and the Client to ensure the benefit program is administered as intended
• Provide clients with appropriate resources and act as main day-to-day contact for escalated claims, billing and enrollment questions
• Focus on retaining existing business with excellent customer service
• Assist in identifying opportunities to improve client and member experience
• Provide administrative and customer service support to main Employer contacts/Plan decision makers
• Support Senior Account Executive staff with New Business and Renewal implementation tasks
• Assist in reporting requests: weekly, monthly and quarterly specialty plan analysis reporting
• Assist with end of contract Stop Loss review
• Assist with special projects as necessary (e.g., Sales RFP requests)