Lifestyle Partnerships Manager
Substack
Account Manager
Lucent Health
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist Account Executive Team in managing an assigned book of business and building, expanding, and solidifying relationships with existing clients and Brokers
- Identify benefit plan issues and serve as liaison between the Operations Team and the Client to ensure the benefit program is administered as intended
- Provide clients with appropriate resources and act as main day-to-day contact for escalated claims, billing and enrollment questions
- Focus on retaining existing business with excellent customer service
- Assist in identifying opportunities to improve client and member experience
- Provide administrative and customer service support to main Employer contacts/Plan decision makers
- Support Senior Account Executive staff with New Business and Renewal implementation tasks
- Assist in reporting requests: weekly, monthly and quarterly specialty plan analysis reporting
- Assist with end of contract Stop Loss review
- Assist with special projects as necessary (e.g., Sales RFP requests)
Requirements
- Excellent verbal and written communication skill
- Critical thinking and good judgment to quickly determine and prioritize key issues
- Must be a team player and be able to work with clients to make all goals, objectives, and time constraints understood
- Great organizational skills, impeccable attention to detail and the motivation to take projects and processes to the next level
- 3+ years’ solid experience in healthcare/health information management industry, preferably including third party and/or commercial payer and/or self-funded service experience
- Account Management experience required in the healthcare industry
- Client facing experience with exceptional presentation skills
- Proficiency in all MS Office applications – Advanced knowledge of Excel desired
- Bachelor’s degree desirable
