ServiceNow System Administrator

LTS

ServiceNow System Administrator supporting LTS’s mission-critical Department of Veterans Affairs IT and healthcare program. Administering platform environments, security, governance, integrations, upgrades, and Tier 2/3 operations.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow platform administration, including configuration, governance, and security practices. Proficient in managing environments, troubleshooting issues, and supporting integrations while ensuring compliance with federal cybersecurity frameworks.

Highest-signal resume keywords

ServiceNow Platform AdministrationConfiguration ManagementGovernance ModelsSecurity ArchitectureIncident Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationInstance UpgradesUser and Role ManagementIntegration SupportChange Control ProcessesAudit LoggingScheduled Jobs ManagementPerformance MonitoringTechnical TroubleshootingDocumentation of Procedures

Tools & Technologies

Active DirectoryMicrosoft Entra IDAPIsCloud OperationsAutomation Tools

Certifications & Qualifications

ServiceNow Certified System AdministratorSecurity+ITILAWSAzure Administrator

Industry Keywords

Federal Cybersecurity FrameworksSTIGATO SupportContinuous MonitoringCompliance

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Support initial configuration and operationalization of ServiceNow instances across development, test, staging, and production environments
Manage, configure, and maintain ServiceNow instances for availability, performance, stability, security, and supportability
Prepare and support instance clones, upgrades, health checks, patching, and release activities
Control promotion of configuration changes between environments using approved deployment and change processes
Configure plugins and platform capabilities according to architecture, security, licensing, and governance requirements
Monitor instance health, performance, diagnostics, scheduled jobs, logs, integrations, and technical debt
Provide day-to-day platform administration, end-user provisioning, and ITSM ticket triage
Establish and enforce platform governance, configuration standards, development controls, environment management, and release processes
Maintain configuration records, SOPs, environment diagrams, access matrices, runbooks, and governance documentation
Support CAB, RFC, compliance, security assessment, ATO, vulnerability remediation, POA&M, continuous monitoring, audit readiness, STIG, and CIS benchmark activities
Configure users, groups, roles, ACLs, authentication/SSO, MFA dependencies, encryption, audit logging, privileged access, service accounts, credentials, certificates, and secrets
Support integrations with Active Directory, Microsoft Entra ID, MID Servers, APIs, connection aliases, credentials, and endpoints
Coordinate with cloud, network, database, identity, infrastructure, cybersecurity, development, DevOps, architecture, and VA stakeholder teams
Diagnose and resolve platform, integration, authentication, and application issues using logs and diagnostic capabilities
Provide Tier 2/3 support for incidents, service requests, and escalations
Participate in Agile ceremonies and iterative delivery cycles
Recommend improvements to performance, modernization, operational efficiency, security posture, and technical debt

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent relevant professional experience
5+ years of system or platform administration experience in enterprise or federal environments
3+ years of hands-on ServiceNow platform administration experience
Experience configuring ServiceNow users, groups, roles, ACLs, authentication, instance properties, plugins, notifications, scheduled jobs, integrations, and security controls
Experience supporting ServiceNow implementations or initial setup across development, test, staging, and production
Hands-on experience with instance upgrades, clones, health checks, release management, and configuration promotion
Experience with ServiceNow governance models, configuration standards, change controls, and administrative procedures
Knowledge of ServiceNow security architecture, least-privilege access, audit logging, privileged access, and secure integrations
Experience supporting SSO and identity integrations, preferably Active Directory and/or Microsoft Entra ID
Knowledge of federal cybersecurity frameworks, STIGs, secure configuration practices, and ATO support activities
Experience documenting platform configurations, procedures, security controls, and operational standards
Strong ServiceNow troubleshooting experience using platform logs, scheduled jobs, integration logs, and diagnostic capabilities
U.S. Citizen or Permanent Resident required
Ability to obtain a Public Trust required
ServiceNow Certified System Administrator certification, CAD or implementation certifications, Security+, ITIL, Microsoft, Red Hat, AWS, Azure Administrator, automation tools, and cloud operations experience are nice to have

Benefits

Comp & perks

Comprehensive benefits for you and your family
Access to cutting-edge tools and technologies
A career path that rewards ambition and performance
Opportunity to support high visibility federal missions in IT and healthcare
Culture that values innovation, growth, collaboration, and quality