Dynamics 365 Customer Service Engineer – System Administrator

LTS

Dynamics 365 Customer Service Engineer providing administration and support for Veterans Affairs. Collaborating with team to troubleshoot and resolve technical issues.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $87,000 - $108,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary.
Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations.
Develop and maintain documentation for support processes, procedures, and solutions.
Stay up to date with the latest features, updates, and best practices related to Dynamics 365.

Requirements

What you’ll need

Bachelor’s degree in computer science, information technology, or a related field plus 2 years of experience, 8 years of additional relevant experience may be substituted for education.
Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365.
Strong understanding of Dynamics 365 Customer Service (CRM)
Proficiency in troubleshooting and resolving Dynamics 365-related issues.
Experience with Dynamics 365 configuration, customization, and integration.
Excellent analytical and problem-solving skills.
Experience with ITIL processes and practices and the ServiceNow service management tool
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Availability to provide work during core customer hours, 8 AM to 5 PM Eastern
Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance.
Microsoft Dynamics 365 certification is preferred.
Experience in a fast-paced, customer-oriented environment is preferred.

Benefits

Comp & perks

Comprehensive benefits for you and your family
Access to cutting-edge tools and technologies
A culture that values innovation, growth, collaboration, and quality
The opportunity to support high visibility federal missions in IT and healthcare
A career path that rewards ambition and performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Dynamics 365troubleshootingissue resolutionconfigurationcustomizationintegrationITILServiceNowanalytical skillsproblem-solving

Soft Skills

communicationinterpersonal skillsindependent workteamworkcustomer-oriented

Certifications

Microsoft Dynamics 365 certification