LSL Property Services plc

Manager

• Maintain and enhance e.surv’s internal policies and controls with Quality and Technical teams
• Work closely with Customer Care to mitigate against and reflect on indemnity claims
• Work with the Project Team as a subject matter expert on internal products
• Attend regular internal meetings
• Monitor and react to industry news and policy changes
• Contribute to articles and analysis of industry press
• Create and issue regular guidance to internal stakeholders
• Answer internal technical and policy queries within SLA agreement
• Support Learning and Development in creating learning material for internal compliance
• Become a Technical and Quality lead within the e.surv B2C environment
• Contribute to audit and quality compliance
• Input on contracts, with relation to SME lead on B2C Products
• Support with internal risk reports and dashboards used across the business
• Become one of the subject matter experts for internal policies and processes
• Contribute to quarter end, month end and key milestone reporting
• Use analytical skills to interpret and analyse data, identify trends, and generate actionable recommendations

Surveying Quality Manager

Customer Success Manager

• Drive Account Growth - Develop and execute strategies to grow revenue within individual accounts, ensuring alignment with business objectives.
• Proactively identify and pursue upsell and cross-sell opportunities.
• Build Client Relationship - Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
• Onboard and Support Clients - Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.
• Monitor Performance and Engagement - Track client health metrics, usage data, and feedback to identify risks and opportunities for improvement.
• Resolve issues Promptly - Act as the first point of escalation for client queries and issues, ensuring timely resolution and maintaining service excellence.
• Retain and Grow Accounts - Identify additional opportunities within existing accounts, supporting revenue growth and client retention.
• Collaborate with Internal Teams - Work closely with internal teams (Business Development, Lead Conversion Partners & Accounts) to deliver seamless service and resolve client queries efficiently.
• Report and Recommend - Prepare regular performance reports and insights for clients and internal stakeholders, highlighting trends and recommendations.

Surveying Quality Manager

Customer Success Executive – B2C