LSL Property Services plc

Operations

• Managing, developing, coaching, mentoring and motivating a team of operational surveyors and graduate trainees to meet business objectives.
• Promoting and creating a high performance culture within the region.
• Ensuring compliance and quality standards are adhered to, to deliver service excellence and mitigate any risks.
• Promoting risk management.
• Applying regional knowledge and expertise to support business objectives.
• Encouraging working practices within established protocols.
• Contributing to the operational strategy of the business by supporting the Regional Operations Director to deliver operational targets.
• Working closely with the Learning and Development and HR teams to make sure that all operational surveyors and graduate trainees demonstrate the behaviours and competencies required.
• Complying with and adhering to the highest standard of Health and Safety in relation to the behaviours and wellbeing of a remote workforce.
• Supporting operational surveyors to deliver a high level of service delivery within the region, ensuring compliance with individual client requirements.

Area Operations Manager

Manager

• Maintain and enhance e.surv’s outward facing contact for lenders​. • Attend lender meetings​. • Deliver regular presentations at lender and regional conferences.​ • Supporting lender clients with technical guidance and their individual policy requirements. • Monitor and react to industry news/policy changes​. • Contribute to articles and analysis of industry press on a range of issues affecting the sector including detailed analysis on key aspects of the housing market. • Create and issue regular guidance to external clients. ​ • Support Strategic Relationship Managers as requested. • Support testing of new workflows, mapping and new technologies. • Answer technical queries within SLA agreement. • Support Learning and Development in creating learning material for lender compliance​. • Have an understanding of Audit & Quality compliance. • Input on contract renewals/tenders. • Support internal risk reports and dashboards used across the business. • Become a Subject Matter Expert for your allocated lenders​. • Contribute to quarter end, month end and key milestone reporting. • Use analytical skills to interpret and analyse data, identify trends, and generate actionable recommendations to inform and guide strategic decisions to management​. • Work closely with Customer Care to mitigate against and reflect on indemnity claims and the Post Valuation Query team to reduce the number of queries into the business.

Area Operations Manager

Technical Surveying Manager