LSEG (London Stock Exchange Group)

Sales Order Specialist

LSEG (London Stock Exchange Group)

full-time

Posted on:

Location Type: Office

Location: Lagunilla de Heredia • Costa Rica

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About the role

  • Handle the order process for select products
  • Entering orders into specialized provisioning or electronic-fulfillment systems
  • Partnering with internal teams to ensure orders are fulfilled accurately and within agreed turnaround times
  • Call out all delays to internal groups including to the senior members of the team
  • Accountable for meeting and maintaining defined standards for quality and efficiency
  • Handle internal customer queries and communication in a professional and service-minded manner
  • Attend team meetings
  • Responsible for online Maintenance, lapsing of subscriptions and access related issues
  • Support billing team in validating online invoices and portals
  • Review the group email account to ensure that requests are actioned and completed according to agreed turnaround times
  • Creating and modification of customer master data
  • Meet agreed volume, service and quality targets

Requirements

  • Graduate/post-graduate in related field such as commerce or accounting
  • Good data interpretation skills
  • Good knowledge of computer systems
  • Knowledge on SAP, Sales force is an advantage
  • Should have customer centric demeanor
  • Ability to prioritize and attention to detail
  • High skills for learning
  • Result oriented and ability to multi-task
  • Should possess excellent communication – written and verbal
  • Ability to work independently on multiple activities, showing appropriate level of prioritization and critical issue skills
Benefits
  • Healthcare
  • Retirement planning
  • Paid volunteering days
  • Wellbeing initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data interpretationcustomer master data managementorder processingquality standardsefficiency standards
Soft Skills
customer centricityattention to detailprioritizationmulti-taskingcommunication
Certifications
graduate degreepost-graduate degree