Act as subject matter expert for LSEG Trading solutions
Own the customer engagement for your portfolio: contact users, build relationships, provide thought leadership, and ultimately drive adoption of our solutions
Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them
Demonstrate and educate new customers on how to use our products and technologies
Monitor and assess customer health leveraging internal dashboards and understanding of customer business goals
Conduct Business Reviews: co-create and review success/value plans with clients
Uncover new opportunities by actively asking questions and collaborating with Sales to upsell and cross-sell
Work with other teams such as Account Managers, Implementation Specialists, Product, Customer Support and Sales Strategy
Build, maintain and leverage strong relationships with business decision makers and users to influence adoption.

Requirements

+3 years of experience in the financial services industry, preferably in relationship management, sales, or other customer facing role
Understanding of Sales & Trading, structure of a Trading desk, venues and technologies used
Knowledge of Commodities & Energy Industry
Knowledge of Equity Markets & Analysis
Genuine curiosity about emerging technologies and APIs, Python knowledge a strong plus
Ability to use data to make decisions, analyze trends, simplify complex problems and express themselves thoughtfully communicating both business and technical concepts
Strong interpersonal skills and experience building relationships internally and externally, ideally with a broad range of stakeholders at different levels: C-Suite, Heads of Desks, end-users in Front/Middle/Back office
Experience facilitating customer meetings and presenting to an audience in a concise and inspirational manner
Strong problem-solving skills
Ability to navigate a complex organization and to adapt to a fast-paced environment and rapidly-changing market
Proactive and positive attitude
Highly motivated self-starter who works well with autonomy and knows how to prioritize different tasks.

Benefits

Annual Wellness Allowance
Paid time-off
Medical, Dental, Vision
Flex Spending & Health Savings Options
Prescription Drug plan
401(K) Savings Plan and Company match
Basic life insurance
Disability benefits
Emergency backup dependent care
Adoption assistance
Commuter assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonAPIsdata analysisSales & TradingEquity MarketsCommoditiesEnergy Industryrelationship managementcustomer engagementbusiness outcome definition

Soft Skills

interpersonal skillsrelationship buildingproblem-solvingcommunicationpresentation skillsadaptabilityproactive attitudemotivationautonomyprioritization